- Full-Time
- Permanent
- RAFFLES
- Information Technology
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF48784Y
IT Manager
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
The Position
Reporting to the Hotel Manager, the IT Manager is responsible for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel. He/she forecasts technology requirements and upgrades to existing technology to improve effectiveness of installed systems. He/she executes hotel and corporate systems strategies in the property.
KEY ROLES & RESPONSIBILITIES
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting and Food & Beverage point of sale computer systems, are available twenty-four (24) hours per day.
- Ensure effective support for other systems, including back-office, Sales, Catering, Marketing and Talent & Culture applications.
- In conjunction with the above tasks, act as the hotel’s liaison with both hardware and software suppliers, including coordination of maintenance agreements between hotel, suppliers and Corporate.
- Establish and maintain user procedures and hardware familiarization for all systems.
- In conjunction with corporate MIS, coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.
- Assist individual departments in setting up computer training for their individual departmental needs.
- Establish and maintain system security procedures consistent with control requirements and corporate policy.
- Maintain accurate records of systems files; software and hardware problems and service requirements.
- Develop and maintain, in co-operation with the Purchasing Department, a supplier and product list for all stock date processing supplies.
- Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
- Develop new applications as requested by department heads only after the approval of corporate office.
- Conduct system audits at properties to maintain standardization and identify and correct problems before they occur. Make recommendations to Corporate where problems may become serious and more extensive action needs to be taken.
- Report regularly to corporate on the status of assigned corporate projects. Meet annually with corporate projects, review the status of outstanding problems, and make recommendation for new projects based on needs of properties in region.
PERSONAL ATTRIBUTES
- Solid business / financial acumen with good understanding of luxury hotel operations
- Act as a role model in delivering elegant and understated service with sophistication
- Demonstrate leadership qualities to build strong employee engagement
- Strong interpersonal skills and attention to detail
- Proven organizational skills, able to set and meet deadlines with quality results
- Good understanding of budgeting, forecasting, expenses and payroll control
- Executive presence – self-assured exuding quiet confidence and humility
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
- Must have knowledge of cabling; computer networking equipment and operating systems, specifically Novell, UNIX and Windows NT; personal computer and server hardware; data communications equipment and protocols; and office administration applications.
- Must have strong interpersonal skills and be able to relate to all levels of management.
- Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge.
- Must have experience in negotiating and executing computer data communication contracts.
- Degree from a reputable hotel school preferred / Diploma in IT
EXPERIENCE
Minimum of 1-2 years experience in the same position at the same hospitality level.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
, Douala
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Job Category
Information Technology
Description
The IT Cluster Director is responsible for the overall IT management of a cluster (group) of hotels. He/she acts as the single point of contact for hotel GMs and HODs, Country Directors, Shared Servic
Reference
c0be8414-9ddc-486b-a99a-ae3f6359e4f6
Expiry Date
01/01/0001
Salary
Location
Novotel Kolkata - Hotel & Residences, Kolkata, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kolkata
Job Category
Information Technology
Description
Assist the IT Manager to manage the implementation and maintenance of information systems, data processing systems and procedures for Novotel Kolkata to include databases, network administration, appl
Reference
f44421a0-ef91-40a3-97e4-d98ff0d1f3ae
Expiry Date
01/01/0001
Salary
Location
ibis Bangkok IMPACT, Nonthaburi, Thailand
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Nonthaburi
Job Category
Information Technology
Description
As an Assistant IT Manager, you will oversee and maintain the hotel’s IT operations to ensure the seamless functionality of networks, software applications, hardware, and security systems. This role i
Reference
7b3f1491-c730-4a9d-a8c5-21cc2535151a
Expiry Date
01/01/0001
Salary
Location
NOVOTEL GOA PANJIM, Panaji, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Panaji
Job Category
Information Technology
Description
Assist the Cluster IT Manager to manage the implementation and maintenance of information systems, data processing systems and procedures for Novotel Goa Panjim to include databases, network administ
Reference
685ece25-5c7c-4117-b972-c65e249ac90b
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Creek City Centre, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Information Technology
Description
Overview of duties • Behaves and acts in an exemplary fashion, embodying the brand mindset and Assisting the IT Manager at all times. • Gives Assistant to the IT Manager for the setup of the Pullma
Reference
673ac83f-352c-4813-9540-e9fb06f42b75
Expiry Date
01/01/0001
Salary
Location
ibis Mumbai Airport, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Information Technology
Description
Manage the implementation and maintenance of information systems, data processing systems and procedures for ibis, Mumbai Airport that includes databases, network administration, applications program
Reference
179cc5e6-7306-4528-946c-e9b7ef73296f
Expiry Date
01/01/0001
Salary
Location
Pullman Lima San Isidro, Lima, Peru
Experience Level
Executive
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Graduate Job
Locations
Lima
Job Category
Information Technology
Description
Apoyar y ofrecer soporte a los usuarios, orientando y aclarando dudas sobre el sistema operativo Windows y software de gestión hotelera, así como efectuando las actualizaciones pertinentes, conforme p
Reference
0d9d32bf-7f43-40fe-8431-2c5871833182
Expiry Date
01/01/0001
Salary
Location
Mövenpick Sharm El Sheikh, Sharm El Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Sharm El Sheikh
Job Category
Information Technology
Description
Position Title: IT Manager Location: Movenpick Resort Sharm El Sheikh, South Sinai, Egypt Department: Information Technology Reports To: General ManagerPosition Summary: The IT Manager is responsi
Reference
b484df45-e3db-47d7-b4fd-e737fbb76421
Expiry Date
01/01/0001
Salary
Location
Mondrian Singapore Duxton, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Singapore
Job Category
Information Technology
Description
We are seeking an experienced and dynamic IT Manager to join our team at Mondrian Singapore Duxton. In this role, you will oversee the IT infrastructure, support hotel operations, and implement innova
Reference
8b3e5a27-5999-43a6-90d4-9d9c4f66ff02
Expiry Date
01/01/0001
Salary
Location
Novotel Vijayawada Varun, Vijayawada, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vijayawada
Job Category
Information Technology
Description
Provide frontline PC and server troubleshooting, resolve IT issues for end usersModify configurations, utilities and software default settingsSupport and administer Windows ServersBackup and optimize
Reference
165fccfd-b796-49f7-a70c-0e564e07b0dd
Expiry Date
01/01/0001