IT Manager

Mövenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.

Scope:                        

Manage and maintain the hotel's IT infrastructure, including hardware, software, networks, and telecommunications systems.

Develop and implement IT policies and procedures to ensure the security and integrity of data and systems.

Provide technical support and troubleshooting for all IT-related issues, resolving them in a timely and efficient manner.

Lead IT projects, including system upgrades, installations, and migrations, ensuring minimal disruption to hotel operations.

Collaborate with other departments to identify IT needs and develop solutions to improve efficiency and productivity.

Manage vendor relationships and negotiate contracts for IT products and services.

Responsibilities and Obligations:

• Takes care of correct handling of hardware, peripheral equipment, proper working conditions (Temperature, Power earthing, etc.) and the training of staff to use and maintain the equipment they need for their daily work.
• Maintains good relationship to local hardware dealers and maintenance contractors.

• Being the leader of the IT department and point of contact for IT team to ensure that all IT services are functioning properly to be able to operate the Hotel business as per the expectation and performs other task as assigned by senior management.

  Perform risk management to minimize support risks, maintain infrastructure and application with knowledge of POS and all existing store systems, work closely with network and system support provider.

• Knows about content and rules to be respected described within our hardware maintenance contracts and does not interfere in stipulated rules of conduct.
• Ensures that all software handbooks and manuals are available to users and that newer versions always replace older versions as instructed or according the guidelines agreed with Corporate Information Technology.
• Uses and installs software in accordance with the software licensing laws and installs only correctly licensed software. Software licenses are to be filed in a safe place in case of inspection.
• Copyrights Any kind of developed software or related programs or applications produced in the hotel and/or with hotel’s equipment or within regular duty remains at all times integral property of the hotel operation.
• He/she is aware about the company standard and therefore adheres to it for implementation.
• Acts as Data Security Officer for the systems and is therefore responsible for operational OS and program security. Ensures the integrity and back-up of data within the user files.
• Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure that the operation will not suffer in case of a disk crash or other hazards.
• Two times a year and as instructed by the Corporate Information Technology he/she executes a practical Restore to check if operated backup procedures are working 100 per cent.
• Monitors and adjusts file sizes and file activities and analyses problems before they influence the operation.
• Scans all storage material regularly for viruses, installs virus detection software, and at all times is aware of virus infection by restricting access to floppy disk drives and hard disks by user directly.
• Acts in accordance with the Data Processing and Data Protection laws of the country and keeps related confidentiality at all times.
• Responsible for the safe storage of all user authorizations (user id and passwords) for all applications within the Hotel as well as for the management of new user authorizations or changes to existing authorizations.
• Responsible for IT Expenditure planning, budgeting and approval process for the Hotel.
• Is responsible for Compliance with the IT Policies and Guidelines.
• Writing of a monthly report to the GM and to the Director of IT Region XYZ according to the form 01.14.0300 - Monthly Hotel IT Status Report.
• Keeps all systems, networks, hardware and software properly documented at all time.
• Informs IT management regularly about new trends and experiences in other sister or competitor hotels re. IT matters.
• Is always reachable within and outside the hotel by any kind of communication device for problems occurring during and outside of his/her duty time in the hotel operation.
• Will train all staff to use the software to the advantage of their performance and to the hotel’s benefit in increasing efficiency. 
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Is ensuring within the property that the Data quality can be maintained by the operations people. (Properly running systems, proper training to the users for usage of systems, eventually process reviews with the responsible department heads, recurring review of data quality, etc.)

Education: Bachelor’s Degree in Information Technology, Information Systems and/or Business Management or applicable experience equivalent is required. Master’s Degree is preferred.

Relevant certifications are a plus.

Job Experience: Minimum of 5 years’ experience in Information Technology. Strong experience in delivering IT solutions through proven project management methodologies

Software Skills: Previous experience with collaboration, project management tools and 3-tier architecture.

Equipment Skills: Previous experience with hardware equipment including routers, switches, servers, computers, and cloud-based infrastructure.

Other Skills: Keeps apprised of current and emerging technologies. Exceptional leadership skills, with the ability to develop and communicate the portfolio objectives, inspire, and motivate project teams, and maintain alignment with business strategies. Strong influencing and negotiation skills to ensure the effectiveness of the IT portfolio and IT product lifecycle.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 30 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Strong leadership and communication skills, with the ability to work effectively in a team environment.

What is in it for you:

·       Employee benefit card offering discounted rates at Accor worldwide.

·       Learning programs through our Academies.

·       Opportunity to develop your talent and grow within your property and across the world!

·       Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

·       All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping and lot more!

·       Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 

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