Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Scope of Role:
The Inspire program is designed for promising hotel talent, offering a unique opportunity to immerse themselves in hotel operations and train alongside the best professionals in the industry. As an Inspire F&B, you'll enjoy an immersive and diverse experience at our iconic restaurants, bars and banquets, discovering all facets of Food & Beverage in a prestigious setting.
This program will allow you to develop your skills, gain a global vision of the standards of the luxury industry and actively contribute to offering special and unique experiences to our customers. If you aspire to an exceptional career in luxury hospitality, the Inspire program is the springboard for you!
Qualifications
- Graduated from a recognized hotel school or university within the last two years
- Fluency in spoken and written in English
- Flexibility, adaptability and resistance to stress
- Very good communication skills
- Flexibility and availability in schedules
- Team-oriented
- Customer Service Oriented
- Attention to detail
- Organized
- Ease of presentation and training
- Highly responsible and able to handle confidential information with the utmost discretion.
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Professional telephone manner and demeanor.
- Excellent interpersonal, written and verbal communication skills.
- Computer literacy is a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
General missions:
- To constantly offer a professional, friendly and endearing service
- Establish and maintain effective relationships with employees, monitor their levels and schedules
- Organize employee schedules
- Implement all necessary actions in order to provide a high-end quality service
- Master the offer of the menu, their garnishes, the content and method of preparation and master the promotion
- Handle customer complaints and report to their immediate supervisor
- Conduct pre-service briefings and maintain close links with the Head of Department
- Control inventory for daily use in restaurants and bars to ensure service levels
- Lead by example and apply technical and emotional LQA standards
- Commit to the quality of its service, its discretion and its perfect honesty
- Strictly comply with hygiene and health regulations
- Comply with ergonomic work standards in accordance with health and safety rules
- Adhere to departmental policies, procedures and service standards
- Comply with all security policies
- All other duties, as assigned.
Specific missions:
- F&B rotation across all food and beverage outlets
- Supervise the service team in collaboration with the Banquet service.
- Personally take care of guests and their food order requests
- Participate in all areas of required administrative work, including but not limited to: planning, opening/closing tasks, cleaning and maintenance checklists
- Be present on the ground and lead by example as a warm and professional host
- Supervise the service team in collaboration with the F&B Management team.
- Personally take care of customers (reservations, seating, order taking, cashier duties if necessary) and ensure that colleagues under his/her supervision serve them efficiently
- Manage pressure and compelling demands from other departments in relation to inventory and budget management
- Be exposed to the logistics and organization of the different F&B departments
- Understand the dynamics of the department and plan colleagues effectively
- Effectively plan and prepare the hotel and department for future audits.
Additional Information
EMPLOYMENT EQUITY
We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.
“Only candidates who are South African citizens, permanent residents, or who hold a valid and current authorisation to work in South Africa will be considered for this position. Cape Grace, A Fairmont Managed Hotel, does not sponsor work visas and will not enter into any visa application process on behalf of applicants for this role.”
