- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
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Raffles Al Areen Palace Bahrain, Manama, Bahrain
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REF51894R
In Villa Dinning - Order Taker
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
- To answer phone within 3 rings and follow telephone etiquette according to Raffles standards
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
- To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service
- To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
- To ensure that the room service area is kept clean and organized at all times
- Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Must know various food & beverage terminologies
- Working knowledge of Micros & MS Office is must
- 2 years minimum experience in customer service
- A hospitality diploma is an asset
- Must have the ability to handle cash effectively and accurately
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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