In Room Dining Order Taker

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• To answer phone within 3 rings and follow phone etiquette according to Rixos standards
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service
• To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
• To ensure that the room service area is kept clean and organized at all times
• Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Perform tasks as per instructions from the immediate supervisor and as per duty schedule

Your experience and skills include:

• You've completed a hotel & catering course, and have gained a minimum of 2 years of hospitality experience.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Fluency in Arabic and English language.
• Additional Russian Language is an advantage. 
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively and collaboratively as part of a team.