In Room Dining & Cafe Manager

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Competitive Salary: 

$55,000 - $60,000 gross annually, based on previous experience and education.

The In-Room Dining & Café Manager oversees all operational aspects of In-Room Dining (IRD), Rimrock Café, and Mini Bar services and ensures the highest standards of service and guest satisfaction. The In-Room Dining & Café Manager is expected to be a proactive leader, dedicated to developing a team that delivers exceptional service, enhancing the guest’s Rimrock experience.

Duties and Responsibilities

• Oversee daily operations of IRD, Café, and Mini Bar, ensuring seamless service delivery
• Develop and manage the monthly budget for the department’s food & beverage (F&B) product and labour, tracking expenses and adhering to financial targets
• Lead and mentor a diverse team of 15-20 colleagues, fostering an environment of ongoing training and development
• Create and manage staff schedules, optimizing operational efficiency while ensuring adequate coverage for all shifts
• Provide guidance and discipline when necessary to maintain team performance standards, completing required documentation
• Maintain accurate documentation for payroll, expenses, and staff performance including conducting regular performance reviews
• Oversee daily, weekly, and monthly product requisitions and complete monthly inventory and costs analysis
• Anticipate and accommodate special requests from VIP guests 
• Address guest complaints or concerns with professionalism, authorizing compensation when necessary
• Regularly assess and enhance service quality and operational processes to boost guest satisfaction and departmental sales
• Actively participate in weekly F&B meetings focused on labour, service excellence, communication and overall F&B strategy

• Completion of post-secondary education in restaurant or hospitality management
• Alberta ProServe Certification
• 2-3 years of supervisory / managerial experience
• Previous Room Service experience preferred
• Comfortable using MS Office and learning new software
• Able to meet the physical demands of the position
• Knowledgeable in a variety of liquor and wine
• Customer-service oriented
• Strong communication and interpersonal skills
• Able to prioritize tasks and successfully manage multiple tasks simultaneously
• Able to stay calm under pressure and actively contribute to a positive and motivating work environment
• Hands-on leader who works effectively as part of a team in a fast-paced environment
• Available to work a flexible schedule as needed to meet business requirements

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.