1. Full-Time
  2. Temporary
  4. Rooms


, Victoria, Canada



Houseperson, Summer Seasonal May - October



This vacancy has now expired. Please see similar roles below...

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This Forbes recommended Four-Star property offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

Job Description

What is in it for you: 

  • Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Empress
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
  • Opportunity to develop your talent and grow within your property and across the world! 
  • Complimentary meal during your shift through our Colleague Dining Program 
  • Complimentary uniform laundering
  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
  • Hourly rate of $23.87 to $27.28

What you will be doing:

  • Linen and amenity distribution
  • Minor maintenance such as changing light bulbs, etc.
  • General cleaning of both public and staff areas to departmental standards
  • Responding to guests’ requests as directed
  • Other duties as assigned


Your experience and skills include:

  • Previous experience as a Houseperson or in a position requiring physical work and a high standard of guest/customer service
  • Completely fluent English language skills, both written and verbal
  • Proven ability to work well unsupervised, at a fast pace while maintaining quality standards
  • Commitment to provide excellent service and exceed guest expectations
  • Fluency in English (verbal & written) essential
  • Energetic and able to work effectively under pressure
  • Impeccable grooming and presentation
  • Must be comfortable speaking to guests
  • Previous experience in customer service is an asset
  • Previous experience in 4 or 5 star property is an asset

Additional Information

    Physical Aspects of Position (include but are not limited to):

    • Constant standing and walking
    • Frequent bending and kneeling
    • Frequent carrying and lifting up to 75lbs

    Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

    Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


    Browse Jobs