Houseman

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• Minimum 30 hours per week guaranteed
• $26.78 per hour

About us

Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.  We are growing our diverse team and are looking for a Guest Service Agent/Duty Manager to join our front office team.

About the role

The Houseman plays a vital role in supporting the Housekeeping team, by ensuring all public areas, hotel floors, and back-of-house spaces are clean, well-maintained, and fully stocked with supplies. The Houseman assist with heavy lifting, linen distribution, and general housekeeping tasks to maintain a high standard of cleanliness and efficiency across the hotel.

Key responsibilities include:

• Maintain cleanliness and tidiness in public areas, hallways, and back-of-house spaces.
• Assist Room Attendants by restocking housekeeping trolleys and store rooms with supplies and linens.
• Handle heavy lifting tasks, such as moving furniture, setting up extra beds, and transporting housekeeping carts.
• Collect and distribute linens, towels, and other housekeeping essentials.
• Assist with deep cleaning projects, including carpet shampooing and window cleaning.
• Respond promptly to guest requests and housekeeping team needs.
• Ensure all cleaning equipment is properly maintained and stored and report any defective equipment as set down in the procedures manual.
• Assist with cleaning of guest rooms.

About you

• A proactive, reliable, and physically fit individual who enjoys hands-on work.
• Strong attention to detail and a commitment to cleanliness.
• Ability to work independently and as part of a team.
• Flexibility to work varied shifts, including weekends and public holidays.
• Excellent communication and interpersonal skills. 

Benefits of working at Mercure QT Resort

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Meals provided while on duty.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.