HOUSEKEEPPING MANAGER (M/F/NB)

At Mama, we believe that our employees are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.
Our mission is simple: to bring small moments of happiness to people.

In our Mama’s, each one more original than the last, this uniqueness is reflected in the image of our talents which we recruit; we are committed to promoting good vibes and strong human values.

Our growth isn’t just about opening new hotels. Our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not a question of diploma or years of experience.

Joining us is above all, a human adventure shaped in the very image of our founders, the Trigano family.

---

Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents.

Our Mission

• As Housekeeping Manager you will manage and coordinate a team of housekeepers so that the service is provided smoothly and quickly, with quality, anticipation and attention to detail;
• Ensure that the Team is punctual;
• Ensure that the Team is always properly uniformed and identified;
• Ensure, in accordance with the Hotel's guidelines and standards, that the rooms are cleaned in a timely manner, taking into account the daily check-ins;
• Ensuring that common areas are constantly clean;
• Ensuring that supplies and consumables are replenished in the rooms and public areas;
• Stock management;
• Contact with suppliers;
• Coordinating needs with other Hotel teams, namely the Maintenance Team, Laundry and others appropriate to each situation;
• Meeting urgent logistical and customer needs;
• Managing Lost and Found issues;
• Good team spirit and collaboration;
• Working with management to improve the customer experience.
• Experience in the position is essential to meet these requirements. PLEASE NOTE! - We will only consider applications that fit the profile described, with minimum experience, and that know what it means to be a Housekeeping Manager.

Permanent contract (with a trial period of 180 days).

MADE FOR YOU? ONLY IF...

• You like organization and cleanliness;

• Detail comes naturally to you;

• You know how to communicate effectively with colleagues and lead;

• You have team spirit;

• You have an excellent memory and a notebook in your head;
  you want to be at the heart of operations, working with teams, not in the office.

YOUR LITTLE EXTRAS :

• When you arrive at the party, you are the one everyone want to cheer🤩

• You have a unique look but your smile and good vibe is your best suit 😁✨

RECRUITMENT PROCESS

We’re sure you know the beat 🎶

1st verse: We set up a first telephone interview with our Talent Team if your application moves to our rhythm.

Chorus : After the successful telephone interview, our General Manager we’ll see you at Mama or in our offices! Be ready! (chorus x2 depending on the position)

Last verse: Mama won’t leave you wondering; you will have an answer from us whether it’s 👎 or 👍.