Company Description
The Novotel Rotorua Lakeside and Ibis Rotorua Lakeside are the ultimate hospitality double–act — a dual-branded hotel complex with 344 rooms right in the buzzing heart of Rotorua. Between the two of us, we serve up great stays, great food, and great people.
On site you’ll find Atlas Café & Restaurant, Clarkes Bar, the Ibis Restaurant, 10 versatile conference and event spaces, and our very own InBalance Fitness Centre — because someone has to counteract all those staff-discounted desserts.
Why Join Accor?
• Learn Your Way – Grow with the Accor Academy and earn while you learn (yes, you read that right).
• Work Your Way – We’re big on work–life balance, because tired Heartists aren’t happy Heartists.
• Benefits Your Way – Enjoy amazing Heartist perks: discounted accommodation and F&B worldwide.
• Uniforms Provided – Washed, laundered, and magically reappearing each day.
• Employee Assistance Program – Support when you need it, no questions asked.
• Refer a Friend – Bring a mate on board and get rewarded for it.
When you join us, you step into a caring environment where you can bring your whole self to work. You’ll be supported to grow, to stretch into new skills, to explore new roles, and even to pursue opportunities across the world — all while being recognised for the heart you put into your day.
Everything you do here makes an impact: on your guests, on your team, and even on the planet.
Hospitality is a work of heart.
Join us — and become a Heartist®.
Job Description
Do you love the idea that guests leave absolutely raving about their stay because your team worked their magic behind the scenes? Do you get a quiet thrill from a perfectly made bed, a spotless corridor, and a room so crisp it practically sparkles? Are you the calm, collected type who stays cool as a cucumber even when the departures list is long and the clock is ticking?
If so, this could be your perfect next step.
As a Housekeeping Supervisor at Novotel & Ibis Rotorua, you’re not just leading a team — you’re leading the charge in delivering the first and last impression our guests take with them. You’ll be the operational heartbeat of the department, making sure our Heartists have what they need, rooms are guest-ready, and standards are consistently shining.
Every fresh room, every seamless turnaround, every delighted guest — you had a hand in making it happen.
What you will be doing:
Supervising and supporting a diverse team of Room Attendants and Housepersons across two bustling hotels
Conducting room checks to ensure quality, consistency, and those signature “wow” moments
Coordinating daily operations, allocating rooms, and managing team workflow
Training, coaching, mentoring, and uplifting your Heartists so they thrive and grow
Responding to guest requests and ensuring their experience is exceptional
Collaborating closely with Front Office and Maintenance to keep operations running smoothly
Helping maintain housekeeping supplies, linen levels, and equipment
Jumping in hands-on when needed — because great leaders lead from the front
If you’re someone who loves high standards, smooth operations, genuine teamwork, and creating an environment your team can be proud of, then we’d love to hear from you.
Qualifications
Preferred:
Minimum 2+ years’ experience in a hotel supervisory role, with a proven ability to collaborate effectively across departments.
A knack for adapting to shifting priorities while keeping your eye firmly on organisational goals.
Strong presentation and organisational skills — you can hold a room and keep one tidy, too.
A high degree of self-awareness with a genuine commitment to ongoing self-improvement (because great leaders never stop learning).
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
