- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel Nairobi Westlands, Nairobi, Kenya
__jobinformationwidget.freetext.ExternalReference__
REF37168A
Housekeeping Supervisor
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required • Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
- Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
- Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
- Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
- Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
- Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
- Assist in the recruitment and selection of Team Members for the department, when required
- Organise skill training for housekeeping team members in conjunction with the Talent and Culture
- Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
- Communicate with all departments in the property to ensure a smooth flow of work
- Prepare accurate reports as required by the head of department
- Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
- Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
- Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
- React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
- Recommend strategies to improve Guest comfort / experience
- Daily check and maintain team members grooming standards
- Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
- Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
- Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
- Conducts timely performance development appraisals for housekeeping team members
- Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
- Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
- Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
- Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required
- Proven experience as a Housekeeping Supervisor or similar role in a hotel environment.
- Excellent knowledge of cleaning and sanitation products, techniques, and methods.
- Strong organizational and time-management skills.
- Ability to prioritize tasks and delegate effectively.
- Exceptional communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Availability to work shifts, including weekends and holidays, as needed.
- Additional certification in hospitality management or related field is a plus.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis Styles Mexico Reforma, Mexico City, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mexico City
Job Category
Rooms
Description
Brindar el Servicio y la atención a las necesidades propias del Huésped en cuanto a su hospedaje desde el check in - estancia - Check out, siendo en todo momento el principal medio de atención y comun
Reference
2e386361-ddeb-4cdc-bb1b-7d36a765a2cd
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Montreux Palace, Montreux, Switzerland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Montreux
Job Category
Rooms
Description
Réceptionniste tournant de jour et de nuit CDI/CDD - Avril 2025 - H/FAu Fairmont Le Montreux Palace, notre équipe de réception est la première à accueillir nos clients avec un service chaleureux et pe
Reference
91ea84da-af16-4bcc-aac1-afeb194deecb
Expiry Date
01/01/0001
Salary
Location
Mercure Florianópolis, Florianópolis, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Rooms
Description
Recepcionista As primeiras impressões são tudo! Como Recepcionista, você cuidará dos clientes desde o momento da chegada até a partida, garantindo que eles tenham uma experiência memorável conosco.•
Reference
11ea0c78-da18-4652-a1b2-a8804c33d232
Expiry Date
01/01/0001
Salary
Location
Sofitel Lyon Bellecour, Lyon, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Lyon
Job Category
Rooms
Description
En tant que réceptionniste, vos principales missions seront :· D’assurer à chaque client un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement.· De garantir le bon d
Reference
b3278b4f-3619-4052-b1f4-98816ac01b69
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.Listen attentively to guests to get an effective custom
Reference
506782b0-98c1-4d2a-88b7-91f8c386e7ce
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.To personally welcome guests and escort them to the elevator, outlets or other public
Reference
cae1c185-c98a-46c5-954d-6059a54c404b
Expiry Date
01/01/0001
Salary
Location
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
11fcb77d-ea6a-4895-98ea-1f99980a0892
Expiry Date
01/01/0001
Salary
Location
Banyan Tree AlUla, AlUla, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
AlUla
Job Category
Rooms
Description
Constantly apply standard operating procedures in your department.Demonstrate Banyan Tree’s brand service plus standards in all interactions.Provide a warm welcome & fond farewell to guests and assist
Reference
57418d2f-8222-4254-ac90-f21808d24856
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cape Town
Job Category
Rooms
Description
Scope of position:Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed and every guest request is
Reference
c5f8064d-6eb1-484c-bdef-fc73353d05a8
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cape Town
Job Category
Rooms
Description
Scope of Position:The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as
Reference
34cf8cb0-9094-4f97-92ff-fc4e3b2620eb
Expiry Date
01/01/0001