Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Leadership skills – collaborative, enabling, and entrepreneurial.
High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests.
Handle guest concerns and react quickly, logging and notifying proper areas to service them
Actively participate in daily briefing, daily warm up and department meetings
Ensures Room Attendants are informed daily about VIPs, extras – priority in their section
Ensures checkout rooms are returned in a timely manner
- Verify rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
Qualifications
Your experience and skills include:
Service focused personality is essential
Previous experience in a similar leadership role is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities and the ability to lead by example
