Housekeeping Supervisor

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What is in it for you:

• Competitive salary and flexible benefit plans
• Opportunity to earn commissions
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

The Housekeeping Supervisor will assist the Housekeeping Manager and Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition. The Housekeeping Supervisor will inspect the guestrooms on a daily basis to ensure they are ready for occupancy. They will prioritize the wellbeing and comfort of our guests and employees.

What You Will Be Doing:

• Manage and provide support for the Room Attendants, Turndown Attendants, Public Area attendants and House attendants
• Resolve guest concerns in the absence of the Director of Housekeeping and Housekeeping Manager
• Inspect all guest rooms as assigned and coach room attendants of any deficiencies found in the room
• Assign room attendants’ carts/signs board in the morning and the afternoon
• Inspect public areas, housekeeping closets for standards compliance
• Coach housemen and public area attendant on any discrepancies in their areas
• Work closely with the Front Office regarding room stock and availability via phone or in person
• Submit maintenance reports/requests to Royal Service and follow up for completion
• Assist in management coverage for Director and Manager in their absences
• Check appearance of all employees to ensure compliance with Fairmont standards of appearance
• Provide training and guidance on Fairmont Standards of Service
• Contribute to a fun, positive work environment for the Housekeeping Team
• Builds strong rapport with support departments
• Stays fully knowledgeable and follows stipulations of the hotel union contract
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Your Skills and Qualifications:

• Minimum 1 year experience in a Housekeeping role
• Experience in a Housekeeping leadership capacity an asset
• Ability to work a flexible schedule including weekends, nights, and holidays
• Proven ability to guide and coach team members
• An operational knowledge of MICROS OPERA and Microsoft Office suite (Word, Excel, PowerPoint)
• Leadership, written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service

Visa Requirements: Must have proof of valid U.S. work authorization.

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you are you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor!

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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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