- Full-Time
- Permanent
- MOVENPICK
- Rooms
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Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
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REF39112W
Housekeeping Supervisor/ Giám sát Buồng phòng
Region
MEA SPAC
•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Maintain a current and thorough knowledge of all housekeeping systems
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
- Solve employee grievances
- Perform Room allocations
- Perform Room inspections
- Priority arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Conversant with emergency evacuation and fire procedures
- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
- Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
- Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
- Recycles where-ever possible and enforces cost saving measures to staff
- Perform other task assigned based on Movenpick Resort Phan Thiet needs or requirements
- High School or Diploma in Hotel Administration, Hotel Management or equivalent
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Type and level of experience required may vary slightly based on size and complexity of operation
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to speak, read and write English
- Proficient in the use of Microsoft Office
- Organizational and training abilities
- Able to speak, read, write in English and Vietnamese
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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