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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Grand Mercure Dubai City, Dubai, United Arab Emirates

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REF58384L

Housekeeping Supervisor

Region

MEA SPAC

This vacancy has now expired. Please see similar roles below...


Job Description

  • Manage and supervise all tasks of his/her staff
  • Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
  • Ensure that guest supplies are replenished
  • Ensure guests’ requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms using P.M.S system
  • Maintain equipment in proper state of cleanliness and repair
  • Maintain a section floor report
  • Conduct daily briefings with staff at floor level
  • Conduct regular room checklists
  • Report unusual behavior/activities on floors to Assistant Housekeeping Manager
  • Record room status in allocated section accurately
  • Comply with hotel’s health, safety and hygiene policies
  • Attend meetings and training sessions as required
  • Fully understand the difference in guest levels (VIP) and in room categories

Qualifications

  • Proven experience as a Housekeeping Supervisor in a luxury hotel or high-end residential setting
  • Strong leadership skills with the ability to motivate and guide a diverse team
  • Excellent organizational and time management abilities
  • Outstanding communication skills, both verbal and written
  • Proficiency in Microsoft Office applications and housekeeping management software
  • Bachelor's degree in Hospitality Management or a related field (preferred)
  • In-depth knowledge of housekeeping best practices, safety standards, and quality control procedures
  • Strong problem-solving skills and ability to make decisions under pressure
  • Exceptional attention to detail and commitment to maintaining high standards
  • Customer-focused mindset with a passion for delivering exceptional guest experiences
  • Flexibility to work various shifts, including weekends and holidays
  • Fluency in English; 
  • Ability to work cohesively as part of a team while also demonstrating initiative and self-motivation

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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