Company Description
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.
Job Description
Housekeeping Room Attendant
Taking pride in every corner of each room that you clean, your impeccable standards will surpass our guests’ expectations. Ensuring their stays are memorable as well as comfortable, you will be free to use your initiative to create personalized guest experiences. With every individual touch you add, the more you can enjoy each day.
Primary Duties:
- Service all rooms assigned on device
- Change all linen that requires changing while also respecting the conservation card program
- Provide all rooms with the following unless otherwise; trash removal, bed linen change, terry change (unless conservation card states otherwise), replenish bathroom amenities, clean and disinfect shower/tub/toilet/sink, vacuum room, dust throughout, verify behind bed/tables, chairs for any dropped item, replenish any other item that may need replacement throughout the room (directory, drawers, closet), remove any black marks on the wall
- If room is occupied, tidy up guest items
- Ensure that all linen and terry are without stains and rips
- Bring all trash to the service area in large clear bag
- The amount of items per room is properly placed; as stated in the standards (LQA)
- Advise the department if the room needs special attention; smell too strong, damages encountered, more than the norm in the room, smoking guest, guest who may have a pet, sensitive items left behind, blood on linen
- Bring all dirty linen to the closet
- Make sure the right chemicals are being used for the right areas of the room
- Ensure that room entry door is closed at all times
- Ensure that all outlets are in working order
- Make sure that all electronic items are in working; television, radio, lights, coffee maker, speakers, A/C,
- Call security if safe is closed and needs to be unlocked
- Bring down any lost and found and make sure that items are properly dated, signed and room numbered
- All phones and keys need to be returned and signed in before leaving for the day; anything forgotten, needs to returned immediately
- Never open the guest entry door to anyone; attendant needs to call security
- Always greet guest by name and make eye contact; whether it be in the room or in the hallway
- Make sure that grooming standards are followed and represented daily
- Basic knowledge of safety & security
- Other duties as assigned
Qualifications
- Warm and caring personality; previous housekeeping experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Standing and walking for long periods
- Attention to detail a must
- Organized
- Able to speak and understand basic English
- Be a team player
- Able to use an Apple/Android device
- Knowledge of chemicals and their use
- Knowing that grooming standards are a must and need to be followed
- Knowing when to recognize that room should not be sold due to damage, smell, or other maintenance issues
Additional Information
When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).
Discover more, at careers.accor.com
Confidentiality: All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Pay Range:
- $26.50 - $28.10 per hour (first 9 months)
- $31.61 - $32.51 per hour (next 9 months)
- $36.12 per hour (month 19+)
Schedule: PM
