Housekeeping Order Taker

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

MAIN DUTIES AND RESPONSIBILITIES:    

1.1.1    To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
1.1.2    To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Risos standards.
1.1.3    To ensure that all guests enjoy their stay being offered the finest personal service.
1.1.4    To respect the privacy of the guests and the confidentiality of the information.
1.1.5    To report any guest comment or complaint.
1.1.6    To set-up inventory and monitor supplies and other commodities upon guest requests.
1.1.7    To update the above items’ availability in the PMS.
1.1.8    To be aware of and to follow emergency and security procedures.
1.1.9    To fulfill administrative tasks, housekeeping office coordination and filing.
1.1.10    To respect key handling procedures.
1.1.11    To read and update logbooks.
1.1.12    To update guest history in the PMS.
1.1.13    To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
1.1.14    To carry out special projects according to given assignments.
1.1.15    To attend a daily line up briefing with the Housekeeping team.
1.1.16    To coordinate with all departments as per guests and operational needs.
1.1.17    To inform concerned division or department heads whenever a matter is delayed or not solved
 

Housekeeping  Department Operational Standards, Policy & Procedure Adherence

1. Competitive Salary and Compensation:
   • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
2. Training and Development Opportunities:
   • Access to training programs and development opportunities to enhance skills and advance within the company.
3. Career Advancement:
   • Opportunities for career growth and advancement within the Rixos Hotels group.
4. Health and Wellness Benefits:
   • Comprehensive health insurance coverage.
5. Employee Recognition Programs:
   • Recognition programs to acknowledge and reward outstanding performance and dedication.
6. Work-Life Balance:
   • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
7. Uniforms and Dress Code:
   • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
8. Social Events and Activities:
   • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
9. Transportation Services:
   • Transportation services.
10. Employee Wellness Programs:
    • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.