Housekeeping Operations Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

The Housekeeping Operations Manager is responsible for the overall cleanliness, detail, servicing, resources, care and maintenance of all guestrooms. The focus and responsibility of this position is to ensure standardized training and documented systems are established, implemented and maintained for the Housekeeping department. The successful candidate will be responsible for developing the department, its colleagues and leaders.

What you will be doing:

Reporting to the Executive Housekeeper, responsibilities include but are not limited to: 

• Establish goals, measurements and results for the department
• Recruit, coach and development department leaders
• Positively impact colleague satisfaction and guest experience
• Develop/update job descriptions, job task checklists and standard operating procedures
• Coach, develop and manage the performance of the Housekeeping daytime supervisory team
• Maintain all training documentation for Room Attendants and Supervisors
• Plan, implement and track all deep cleaning and job cycle projects for guestrooms
• Track and address all guest comments and concerns
• Ensure core standards are implemented and audited
• Assist the coordination of scheduling, vacation planning and department productivity results to budget
• Assist in the development, implementation of a preventative maintenance plan to ensure the quality and efficiency of departmental tools and equipment
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed, departmental health and safety tools including WCB and WHMIS training programs, policies and practices.  Comply with all safety regulations and promote a safe work environment
• Participate in guest room renovation projects
• Monitor and enhance department environmental initiatives and recycling programs
• Administer departmental payroll processes
• Comply with all department policies, procedures, and service standards
• Follow and proactively promote all health and safety policies and initiatives
• Other reasonable duties as assigned

Your skillset includes:

• Previous management experience in Housekeeping is an asset
• Previous leadership experience in Hospitality required
• Proven ability to successfully lead and motivate colleagues
• Strong organizational skills and the ability to maintain performance under pressure
• Results driven, with the ability to demonstrate initiative and work under minimal supervision
• Excellent communication skills, both written and verbal 
• Ability to effectively lead and engage a diverse and changing workforce
• Working knowledge of relevant software (Property Manager, Outlook, Word, Excel)

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS