Housekeeping Manager

You will take ownership of cleanliness in the whole hotel and especially guest areas, ensuring that our guests are provided with a clean and comfortable space, and be a part of creating a memorable experience for them.

Housekeeping Manager

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
   
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential

• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• You will provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members.

• In addition to daily quality inspections, you will exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public spaces and heart of house areas.

• Provide feedback to the team and assist in the development of the department/team skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests!

• Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings. 

• Monitor quality and guest satisfaction scores. Develop and implement procedures and practices that will support your team and positively impact the guest experience.

Your experience and skills include:

• Previous Housekeeping management experience in a luxury setting.

• Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.

• An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department!  

• A can-do, positive attitude that enables, empowers and inspires others.

• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.

• A desire to learn and grow and a fast paced, challenging, exciting environment!