Housekeeping Manager

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Prepare periodical department budget & forecast, manage all operational costs                  within budgets

Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Compile and update Standard Operating Procedures for all areas of responsibility periodically

Ensure that all auditing and reporting standards are conveyed to staff and adhered to

Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

Conduct quality control inspections of all areas of the hotel and share results with the team

Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

Conduct monthly Staff Meetings and daily briefings with Operational Managers

Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Interview, select and recruit Housekeeping employees

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

Prepare payroll and gratuity reports

Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Manage organization and cleanliness of departmental areas by conducting weekly walk through

Perform other duties assigned by the Management

Diploma or Degree

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