Company Description
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Are you a visionary leader passionate about creating exceptional guest experiences through impeccable cleanliness and operational excellence? We're looking for a dynamic Housekeeping Manager to join our team in Mysuru, India. In this pivotal role, you will lead the housekeeping department, drive innovation in service delivery, and inspire your team to consistently exceed guest expectations while maintaining the highest standards of cleanliness, comfort, and professionalism.
- Lead, coach, mentor, and develop the housekeeping team, fostering a positive, inclusive, and motivational work environment that promotes growth and excellence
- Oversee daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet brand standards and organizational cleanliness requirements
- Establish and monitor productivity, quality, and service standards while ensuring full compliance with hotel policies, health, safety, and hygiene procedures
- Conduct regular inspections of all areas, providing constructive feedback and implementing corrective actions to maintain consistent quality standards
- Manage scheduling, inventory control, and ordering of housekeeping supplies while analyzing costs and identifying opportunities for efficient resource utilization
- Collaborate seamlessly with Front Office, Engineering, Laundry, and other departments to ensure smooth operations and exceptional guest satisfaction
- Handle guest requests and concerns with empathy and professionalism, resolving issues promptly to enhance the overall guest experience
- Recruit, onboard, train, and manage housekeeping staff, conducting performance reviews and supporting career development initiatives
- Develop and implement innovative strategies to improve operational efficiency, sustainability practices, and team engagement
- Maintain transparent communication with senior management regarding departmental performance, challenges, and strategic recommendations
- Ensure a safe working environment by promoting compliance with all health, safety, and environmental protocols
Qualifications
- Proven leadership experience in a supervisory or managerial role within housekeeping operations, preferably in a luxury or upscale hotel environment
- Strong expertise in team management, staff recruitment, onboarding, and performance management
- Excellent communication, interpersonal, and problem-solving skills with the ability to lead by example
- Outstanding organizational and time management abilities with meticulous attention to detail
- Proficiency in Microsoft Office and hotel property management systems
- Solid understanding of budget management, cost control, and financial analysis
- Knowledge of health, safety, hygiene standards, and sustainability practices in hospitality operations
- Demonstrated ability to motivate diverse teams, foster collaboration, and create an inclusive workplace culture
- Strong analytical skills with the ability to identify trends, implement improvements, and drive operational excellence
- Excellent conflict resolution and decision-making capabilities with assertiveness and transparency
- Service-focused mindset with a genuine passion for delivering exceptional guest experiences
- Flexibility to work various shifts, including weekends and public holidays as required
- Vendor and supplier relationship management experience is advantageous
