Housekeeping Manager

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Operational

• Ensure the Housekeeping operates successfully and in accordance with the standard of the hotel

• Ensure that all daily guest rooms for arrivals are checked in advance and welcome amenities are appropriately set up
• Ensure that all rooms are cleaned accordingly to arrival time
• Work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments.
• Conduct frequent and thorough inspections together with the Front Office Manager and other designated associates from Front Office Department.
• Ensures Housekeeping operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximisation of revenue.
• Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.

• Administration

• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Housekeeping. Ensures annual review to accurately reflect any changes.
• Assists with the preparation of the annual Rooms Business Plan ensuring Housekeeping Objectives fully address business objectives of the hotel and needs of employees.

More than 5 years of experience in Hotel Industry and preferably from Luxury Background
Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent organizational skills and time management
Technologically savvy – can learn and use new systems quickly
Ability to accurately and efficiently prepare requested reports
Exceptional verbal and written English skills