Housekeeping Manager

Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Reporting to the Director of Housekeeping, the Housekeeping Manager plays an integral part in the hotel’s strategic repositioning as luxury hotel in all key segments. The Housekeeping Manager is responsible for ensuring the cleanliness of the entire Hotel, managing and administrating the entire Housekeeping, Laundry, Uniform Room and Health Club operation, and ensuring Guests receive the highest possible level of efficiency, services and comfort.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues  
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.
• Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Manage daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Ensure Fairmont Brand- and Forbes service standards are adhered to
• Address guest concerns and respond in a timely manner, logging and notifying departments as required
• Conduct regularly scheduled departmental meetings
• Oversee payroll, scheduling, inventory control, and supply ordering to ensure efficient department operations. Manage labor costs and departmental expenses responsibly
• Oversee the recruitment and training of all Housekeeping Colleagues as well as conducting room audit.
• Ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews and career development discussions.
• Balance operational, administrative and Colleague needs
• Ensure workplace safety and compliance with sanitation policies.
• Report and follow up on necessary maintenance items to ensure optimal guest experiences.
• Follow all safety and sanitation policies
• Ensure employees are informed daily about priorities to personalize service
• Flexibility to work evenings weekends and holidays as required. Weekend coverage required.
• Other duties as assigned.
• A competitive salary starting at $58,000 negotiable, depending on your skills and experience.

Brand Ambassador - the ability to embrace the Fairmont brand promise throughout your role and in all interactions. Luxury Mindset - the ability to embrace luxury in your role and interactions with guests and colleagues. Culture of Belonging - the ability to foster an inclusive environment where every individual feels valued and respected. Team Development - the ability to create an environment where colleagues are empowered, supported and recognized

Your experience and skills include:

• A minimum of 1-2 years in a leadership role within Rooms Division, demonstrating proven training and team-building abilities. Leadership experience in Housekeeping or with a luxury hospitality brand is an asset.
• Flexible with the ability to manage multiple projects, meet deadlines, and work well under pressure.
• Highly organized, results-oriented, with strong decision-making skills and the ability to empower employees to exceed guest expectations.
• Proactive, with a keen attention to detail and committed to maintaining high standards.
• Proficient in using housekeeping management systems or software (Opera, REX, Royal Service)

Physical Requirements Include:

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 50 lbs.
• Frequent kneeling pushing pulling lifting.