1. Full-Time
  2. Permanent
  4. Rooms


Swissôtel Chicago, Chicago, United States



Housekeeping Guest Runner



Company Description

Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.  

Be Bold, Be Inspired, Be You.

Job Description

You are at the heart of the hotel! As a Housekeeping Guest Runner, you will help maintain the public areas of the hotel for both our internal and external guests and will assist your Room Attendant colleagues by replenishing all Housekeeping supplies on the floors. You are happiest when you are helping others and enjoy working in a job where you are constantly on the move and accomplishing tasks - and it just so happens you’ll be doing just that in an award-winning hotel.

  • Properly cleaning and maintaining the assigned areas of the hotel
  • Help maintain cleanliness of Guest Elevator foyer, including elevator doors and tracks, ash urns, windows and plant stands
  • Assist Public Area Attendants with maintaining cleanliness of all hallway signage, pictures, light fixtures, fire extinguishers, air vent and walls; picking up and remove all visible trash and room service items
  • Vacuuming and edge cleaning hall carpet on each assigned floor
  • Replenishing all Housekeeping supplies on the guest room floor storage rooms
  • Completing inventory assignments
  • Complete guest requests and staff request calls.
  • Assist in placing linen/supplies in floor closets and clearing the chute.
  • Providing warm and friendly service for both internal or external guests
  • Actively participating in morning briefings
  • Participating in any scheduled training and development programs
  • Following all safety rules, emergency procedures and fire prevention regulations.
  • Reporting maintenance items
  • Returning all lost and found articles to Risk Management
  • Following all hotel and departmental policies and procedures and service standards
  • Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

  • Constant standing and walking throughout the shift
  • Constant bending, kneeling, pushing, pulling
  • Occasional lifting and carrying over 50 lbs
  • Occasional ascending or descending ladders, stairs and ramps



  • Ability to anticipate and focus attention on guest needs, being professional and welcoming
  • Detailed oriented and able to handle multiple tasks
  • Highly responsible & reliable
  • Excellent organizational and time management skills
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Warm, caring and helpful

Additional Information


  • Employee Benefit Card offering discounted rates at Accor worldwide
  • Learning & Development programs through our Academies
  • Opportunity to develop your talent and grow within our property and across the world!
  • Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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