- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Swissôtel The Stamford Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF40587H
Housekeeping Coordinator
Region
MEA SPAC
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
- Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departments
- Answer all telephone calls within 3 rings and do all necessary follow up, with usage of correct telephone verbiage as set by the Hotel
- Record all telephone calls and its details in the housekeeping coordinator’s log book or input into Royal Service to ensure proper follow up
- Use guest names during the process of conversation with guest
- Be familiar with the computer systems such as OPERA and Swiss/Royal Service.
- Keep proper records of guest loan items (eg. Extra chairs, foam pillows), and update traces in OPERA to track items movement and usage
- Communicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely manner
- Supervise and ensure that house and room attendants are carrying out all guest requests in a timely manner
- Monitor room statuses to ensure clean rooms are available for arrival guests
- Be responsible for the safety and security of all the departmental keys, mobi-talks, and iPhones.
- Take proper inventory of keys, mobi-talk, and iPhones for the department and highlight loss to Assistant Manager immediately.
- Assist in preparing keys, mobiles or papers to colleagues if need arise.
- Answers all lost & found queries in a timely manner and follow up accordingly
- Record all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item
- Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensation
- Ensure the security and maintenance of the lost & found room by not allowing unauthorized entries, with regular clean up and disposal of items after its validity periods
- Ensure that safe working practices are followed including emergency procedures
- Participate in departmental leadership activities as a member of the team
- Maintain levels of confidentiality and discretion for guests
- Carry out any other duties as and when assigned by the Management of the Hotel and department
- Minimum GCE ‘O’ Level Education
- Able to read, write, and communicate in English, other language is an added advantage
- Computer skills including Microsoft Office will be an advantage
- Use/knowledge of PMS e.g. OPERA
- Technical skills for Housekeeping including use of the iPhone for Housekeeping
- Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
- Interpersonal skills well developed with guests, employees, management
- Able to solve problem/make decision independently within scope
- Attention to detail guest requests and preferences
- Able to work independently, reliable, self-directed
Job Highlights
- Birthday Leave
- Discounted Room Rates across ACCOR Properties
- Duty Meals
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
SLS Barcelona, Barcelona, Spain
Experience Level
Executive
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Barcelona
Job Category
Rooms
Description
What you’ll doWe are looking for an experienced Guest Experience Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Guest Experience Manager directs th
Reference
a96d89bf-99c8-45de-a5d4-2b5010834bed
Expiry Date
01/01/0001
Salary
Location
Novotel Sharm El Sheikh, Sharm El Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Sharm El Sheikh
Job Category
Rooms
Description
We are seeking a professional and friendly Receptionist to join our team in Sharm El Sheikh, Egypt. As the first point of contact for our guests and visitors, you will create a welcoming environment a
Reference
e8c9809a-1017-4176-9fb7-3f468ae12eaa
Expiry Date
01/01/0001
Salary
Location
SLS Barcelona, Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Internship
Locations
Barcelona
Job Category
Rooms
Description
What you’ll do We are looking for an Housekeeping Supervisor intern to be a part of the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for s
Reference
903efdd2-2857-41c5-a9ca-e6afffb027f5
Expiry Date
01/01/0001
Salary
Location
Novotel RJ Praia de Botafogo, Rio de Janeiro, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
• Supervisionar as atividades da equipe de arrumadeiras, priorizando e distribuindo tarefas, conforme plano de trabalho e ocupação dos apartamentos.• Acompanhar a execução dos serviços, controlando o
Reference
6b04d96f-53f8-4438-8b3d-ecb69ba87e50
Expiry Date
01/01/0001
Salary
Location
Novotel York Centre, York, United Kingdom
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
York
Job Category
Rooms
Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Reference
e263f37d-fced-482f-bf36-14f12595e255
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to main
Reference
ed3560bb-1a35-4f1d-856c-76279514d50b
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.Primary R
Reference
297c8218-2265-4410-9f2b-bc5335840f88
Expiry Date
01/01/0001
Salary
Location
ibis Styles Crewe, Crewe, United Kingdom
Experience Level
Entry Level
Job Schedule
Casual
Brands
IBIS STYLES
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
ibis Styles Crewe is looking for outgoing, dependable, welcoming Hotel Assistants to deliver an amazing first impression and ensure our guests want to come back time and again. We're adding to our tea
Reference
ac8fa816-0145-4360-990c-80a7d179fd0a
Expiry Date
01/01/0001
Salary
Location
IBIS PARIS PORTE DE BERCY, CHARENTON LE PONT
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Charenton Le Pont
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Paris Porte de Bercy à Charenton-le-Pont un Réceptionniste Tournant SOIR/NUIT , en CDI 39/semaines. Le rythme de travail sera de 3nuits/2soirs par semaine
Reference
QWQLR012
Expiry Date
01/01/0001
Salary
Location
IBIS BUDGET STRASBOURG CENTRE REPUBLIQUE, STRASBOURG
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Temporary
Locations
Strasbourg
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Ibis Budget Centre République à Strasbourg une Femme/Valet de chambre F/H, en contrat d'extra à partir de mi-juin. Rejoignez un esprit d’équipe et un hôtel ouvert sur
Reference
QWQGO195
Expiry Date
01/01/0001