- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Istanbul, İstanbul, Turkey
__jobinformationwidget.freetext.ExternalReference__
REF27266N
Housekeeping Administration Officer
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
PURPOSE OF POSITION
To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.
KEY ROLES & RESPONSIBILITIES
- Fully aware of Raffles Hotels & Resorts standard.
- Fully understands the difference of guest levels (VIP)
- Fully understands the difference of room categories.
- Adhere to the core values and the Brand dimension of Raffles Istanbul
- Attends daily briefings and notes all information about the Residents and functions in the hotel.
- Records the physical count of Mini bar items by updating the stock sheet at the beginning and at the end of the shift.
- Keeps track of all DND rooms that are due out for the day and keeps the butler
Coordinator informed for further follow up.
- Reports on any discrepancy from resident bar immediately to Head
- Takes print out of Daily sales report at the end of the shift and compares it with the mini bar floor sheet on correct postings.
- Ensures all the residents receive prompt and courteous service.
- Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
- Checks the expiry dates of all perishables and practices optimum usage of resources.
- Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
- Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
- Ensures that consumption of resident supply is under control
- Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
- Practices up-selling of the hotel products and facilities.
- Adhere to the core values and the Brand dimension of Raffles Istanbul
- Ensure that repeat residents are met and greeted regularly and the profiles are updated.
- Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
- Ensures all communication is carried clearly amongst the team / Head butler.
- Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
- Attends daily briefing and notes all information about the residents and functions
- in the hotel
- Creates an environment which is congenial and ensures all team members are treated equally and with respect.
- Performs related duties and special projects assigned.
- Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
- Respects guest privacy and does not discuss any private information with other colleagues.
- Ensures all unattended valuables and belongings inside resident rooms are noted and Butler Administration Officer/Head Butler is informed about the same.
- Maintains all reports and records as per the directives Head Butler and respects the deadlines
- Takes initiative and provides all residents with pro active and personalized service
- Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.
- Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
- Checks all items (Amenities, laundry, etc) before delivering to the residents.
- Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
- Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
- Does not intrude into the private space of residents more than what is necessary.
PERSONAL ATTRIBUTES:
- Ability to motivate and lead
- Outgoing personality
- Team player
- Communications and analytical skills
- Positive attitude.
ESSENTIAL REQUIREMENTS:
Educational Requirements:
- Post-Secondary Education
Language Requirements:
- Advanced level of Turkish
- Advanced level of English
- Preferably a third language
Experience Requirements:
- Minimum 3 years of experience in a similar capacity in a luxury hotel environment.
- Housekeeping, Food and Beverage or/and Guest Relations knowledge
Physical Requirements:
- The Head Butler should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors. A female Head Butler should wear makeup that is not overbearing, keeping the look simple, professional and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes (men should not wear earrings at all).
PURPOSE OF POSITION
To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.
KEY ROLES & RESPONSIBILITIES
- Fully aware of Raffles Hotels & Resorts standard.
- Fully understands the difference of guest levels (VIP)
- Fully understands the difference of room categories.
- Adhere to the core values and the Brand dimension of Raffles Istanbul
- Attends daily briefings and notes all information about the Residents and functions in the hotel.
- Records the physical count of Mini bar items by updating the stock sheet at the beginning and at the end of the shift.
- Keeps track of all DND rooms that are due out for the day and keeps the butler
Coordinator informed for further follow up.
- Reports on any discrepancy from resident bar immediately to Head
- Takes print out of Daily sales report at the end of the shift and compares it with the mini bar floor sheet on correct postings.
- Ensures all the residents receive prompt and courteous service.
- Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
- Checks the expiry dates of all perishables and practices optimum usage of resources.
- Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
- Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
- Ensures that consumption of resident supply is under control
- Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
- Practices up-selling of the hotel products and facilities.
- Adhere to the core values and the Brand dimension of Raffles Istanbul
- Ensure that repeat residents are met and greeted regularly and the profiles are updated.
- Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
- Ensures all communication is carried clearly amongst the team / Head butler.
- Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
- Attends daily briefing and notes all information about the residents and functions
- in the hotel
- Creates an environment which is congenial and ensures all team members are treated equally and with respect.
- Performs related duties and special projects assigned.
- Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
- Respects guest privacy and does not discuss any private information with other colleagues.
- Ensures all unattended valuables and belongings inside resident rooms are noted and Butler Administration Officer/Head Butler is informed about the same.
- Maintains all reports and records as per the directives Head Butler and respects the deadlines
- Takes initiative and provides all residents with pro active and personalized service
- Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.
- Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
- Checks all items (Amenities, laundry, etc) before delivering to the residents.
- Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
- Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
- Does not intrude into the private space of residents more than what is necessary.
PERSONAL ATTRIBUTES:
- Ability to motivate and lead
- Outgoing personality
- Team player
- Communications and analytical skills
- Positive attitude.
ESSENTIAL REQUIREMENTS:
Educational Requirements:
- Post-Secondary Education
Language Requirements:
- Advanced level of Turkish
- Advanced level of English
- Preferably a third language
Experience Requirements:
- Minimum 3 years of experience in a similar capacity in a luxury hotel environment.
- Housekeeping, Food and Beverage or/and Guest Relations knowledge
Physical Requirements:
- The Head Butler should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors. A female Head Butler should wear makeup that is not overbearing, keeping the look simple, professional and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes (men should not wear earrings at all).
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Reference
8aded331-e085-400a-baee-f7617cca89cf
Expiry Date
01/01/0001
Salary
Location
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival Provide efficient, friendly and professional service to all guests.Take initiative to ensure t
Reference
7189c64d-b0ea-4d0c-8a70-07d22f6de092
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
Our HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Employee benefit card of
Reference
4bbe7c86-df0e-4e45-8aa7-0541b95e1ade
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Fairmont Gold ManagerAt Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 51 newly renovated guest rooms and our e
Reference
a9189176-ea1e-4636-b618-01a17c5633cc
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
Guest Service AgentOur HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Emplo
Reference
19bc21f9-af62-4033-9cfd-49a08c8d4031
Expiry Date
01/01/0001
Salary
Location
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Berkeley
Job Category
Rooms
Description
This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Des
Reference
7e566394-1157-41b0-abb8-e5304ad142aa
Expiry Date
01/01/0001
Salary
Location
SO/ Auckland, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SO/
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
THE ROLEClean & service all allocated rooms and public spaces to brand standardsAttention to detail, ensuring our guests arrive into a high-level of room cleanlinessCarry out programmed / regular clea
Reference
198c1d24-a218-4b76-b9d7-af7601385a1e
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests
Reference
954873ab-eaa0-4541-9bab-b092e1b1fa5a
Expiry Date
01/01/0001
Salary
Location
ibis budget São Paulo Paulista, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Planejar, administrar e coordenar as atividades da área, definindo diretrizes, rotinas de trabalho e técnicas de abordagem de clientes/hóspedes, orientando equipe, priorizando/distribuindo tarefas e s
Reference
323c1dce-5155-453c-a9d0-ce7342ed7ddc
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
The Hoxton, Downtown LA is looking for a FRONT OFFICE MANAGER to work closely with the Director of Front Office to ensure smooth and successful operation of the Front Desk. This will involve managing
Reference
9b99878c-a428-4b6f-976a-87dc16a56c08
Expiry Date
01/01/0001