Housekeeping Administration Officer

PURPOSE OF POSITION

To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.

KEY ROLES & RESPONSIBILITIES

• Fully aware of Raffles Hotels & Resorts standard.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Adhere to the core values and the Brand dimension of Raffles Istanbul
• Attends daily briefings and notes all information about the Residents and functions in the hotel.

• Records the physical count of Mini bar items by updating the stock sheet at the beginning and at the end of the shift.
• Keeps track of all DND rooms that are due out for the day and keeps the butler

Coordinator informed for further follow up.

• Reports on any discrepancy from resident bar immediately to Head
• Takes print out of Daily sales report at the end of the shift and compares it with the mini bar floor sheet on correct postings.

• Ensures all the residents receive prompt and courteous service.
• Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of resources.
• Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
• Ensures that consumption of resident supply is under control
• Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
• Practices up-selling of the hotel products and facilities.
• Adhere to the core values and the Brand dimension of Raffles Istanbul
• Ensure that repeat residents are met and greeted regularly and the profiles are updated.
• Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team / Head butler.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the residents and functions
• in the hotel
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Performs related duties and special projects assigned.
• Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Ensures all unattended valuables and belongings inside resident rooms are noted and Butler Administration Officer/Head Butler is informed about the same.
• Maintains all reports and records as per the directives  Head Butler and respects the deadlines
• Takes initiative and provides all residents with pro active and personalized service
• Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.
• Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
• Checks all items (Amenities, laundry, etc) before delivering to the residents.
• Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
• Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
• Does not intrude into the private space of residents more than what is necessary.

PERSONAL ATTRIBUTES:

• Ability to motivate and lead
• Outgoing personality
• Team player
• Communications and analytical skills
• Positive attitude.
  
   

ESSENTIAL REQUIREMENTS:

Educational Requirements:

• Post-Secondary Education

Language Requirements:

• Advanced level of Turkish
• Advanced level of English
• Preferably a third language 

Experience Requirements:

• Minimum 3 years of experience in a similar capacity in a luxury hotel environment.
• Housekeeping, Food and Beverage or/and Guest Relations knowledge

Physical Requirements:

• The Head Butler should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors.  A female Head Butler should wear makeup that is not overbearing, keeping the look simple, professional and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes (men should not wear earrings at all). 

PURPOSE OF POSITION

To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.

KEY ROLES & RESPONSIBILITIES

• Fully aware of Raffles Hotels & Resorts standard.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Adhere to the core values and the Brand dimension of Raffles Istanbul
• Attends daily briefings and notes all information about the Residents and functions in the hotel.

• Records the physical count of Mini bar items by updating the stock sheet at the beginning and at the end of the shift.
• Keeps track of all DND rooms that are due out for the day and keeps the butler

Coordinator informed for further follow up.

• Reports on any discrepancy from resident bar immediately to Head
• Takes print out of Daily sales report at the end of the shift and compares it with the mini bar floor sheet on correct postings.

• Ensures all the residents receive prompt and courteous service.
• Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipments, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of resources.
• Liaises with In-room dining and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
• Ensures that consumption of resident supply is under control
• Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service.
• Practices up-selling of the hotel products and facilities.
• Adhere to the core values and the Brand dimension of Raffles Istanbul
• Ensure that repeat residents are met and greeted regularly and the profiles are updated.
• Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team / Head butler.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the residents and functions
• in the hotel
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Performs related duties and special projects assigned.
• Ensure the upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Ensures all unattended valuables and belongings inside resident rooms are noted and Butler Administration Officer/Head Butler is informed about the same.
• Maintains all reports and records as per the directives  Head Butler and respects the deadlines
• Takes initiative and provides all residents with pro active and personalized service
• Provides the third service to all residents and ensure all rooms / suites are tidied up after residents leave their room.
• Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
• Checks all items (Amenities, laundry, etc) before delivering to the residents.
• Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
• Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
• Does not intrude into the private space of residents more than what is necessary.

PERSONAL ATTRIBUTES:

• Ability to motivate and lead
• Outgoing personality
• Team player
• Communications and analytical skills
• Positive attitude.
  
   

ESSENTIAL REQUIREMENTS:

Educational Requirements:

• Post-Secondary Education

Language Requirements:

• Advanced level of Turkish
• Advanced level of English
• Preferably a third language 

Experience Requirements:

• Minimum 3 years of experience in a similar capacity in a luxury hotel environment.
• Housekeeping, Food and Beverage or/and Guest Relations knowledge

Physical Requirements:

• The Head Butler should always be neat in appearance. The person should always wear a complete uniform within the standards set forth by the hotel management. Hair should be neat and should have a color that is within guidelines, which means no unnatural hair colors.  A female Head Butler should wear makeup that is not overbearing, keeping the look simple, professional and natural. She should make sure her fingernails are clean with no visible tattoos and no earrings on parts of the face other than the ears. She should wear only a pair of stud earrings on her earlobes (men should not wear earrings at all).