- Full-Time
- Permanent
- Food & Beverage
- ACCOR
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Sofitel Casablanca Tour Blanche, Casablanca, Morocco
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REF1426A
Hôtesse d'acceuil
Region
Luxury & Lifestyle
Nous recherchons une hôtesse d'accueil sympathique et orientée vers le client pour rejoindre notre équipe à Casablanca, au Maroc. En tant que premier point de contact pour nos clients, vous jouerez un rôle crucial en créant une atmosphère accueillante et en garantissant une expérience gastronomique positive.
- Accueillir chaleureusement les clients à leur arrivée
- Gérer efficacement les réservations et l'attribution des places
- Vous guidez les clients jusqu'à leur table et leur fournissez les menus.
- Assurer la coordination avec le personnel de service pour garantir un service sans heurts
- répondre aux appels téléphoniques et traiter les demandes de manière professionnelle
- Maintenir la propreté et l'organisation de la zone de réception.
- participer au traitement des paiements et des factures, le cas échéant
- Résoudre les problèmes des clients avec empathie et professionnalisme.
- Collaborer avec le personnel de cuisine et de service pour assurer la satisfaction des clients.
- Maintenir une connaissance actualisée des produits du menu, des offres spéciales et des événements.
- Excellentes compétences en matière de communication et de relations interpersonnelles
- Maîtrise de l'arabe et du français ; la connaissance de l'anglais est un atout.
- Maîtrise des systèmes de gestion des réservations
- Compétences mathématiques de base pour le traitement des factures et des paiements
- Diplôme d'études secondaires ou équivalent
- Expérience préalable dans l'hôtellerie ou le service à la clientèle de préférence
- Capacité à travailler dans un environnement en constante évolution tout en conservant un comportement amical.
- Solides compétences multitâches et organisationnelles
- Horaires flexibles, y compris disponibilité pour les soirées, les week-ends et les jours fériés.
- Apparence professionnelle et attitude positive
- Capacité à rester debout pendant de longues périodes et à se déplacer dans le restaurant selon les besoins.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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