Hotel Manager

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note: Must already be legally entitled to work in Canada to be considered for the position

Responsibilities:

To provide Executive Level leadership and strategic planning for all departments in support of our service culture, guest experience while maximizing our daily operations and delivering a balanced scorecard for all stakeholders.

• Consistently offer professional, friendly and engaging service
• Support the RVP/ General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the RVP/GM in their absence
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage, Rooms Division, Security, Engineering and Project Management
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks are on time, on target and accurate
• Ensure full compliance to hotel operating controls
• Ensures the continued update of the Hotels Emergency Preparedness Plan
• Approves with the Regional Controller all Contracts, Purchase Orders and AFE’s 
• Actively involved in the recruitment process of leadership positions within the operating departments
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

Qualifications:

• Previous experience in a senior leadership role, within a similar hotel brand
• Extensive hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Complimentary duty meal
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
• Paid time off including vacation, sick and statutory holidays

*Note: Waiting times or other criteria may apply to qualify for some of the above