Hotel Housekeeping Supervisor

Work Your Way to Pullman & Mercure Melbourne Albert Park!

Situated opposite the picturesque Albert Park Lake and views of the Melbourne CBD skyline, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We're seeking an enthusiastic, dedicated and experienced Housekeeping Supervisor to join our team and lead our team of housekeeping professionals! 

In this essential role, you your main duties will include:

• Leading the day-to-day supervision of the housekeeping team.
• Lead, motivate, train and develop all Housekeeping team members.
• Uphold Pullman Customer & Service standards to maintain consistent and high quality cleanliness and service standards.
• Organise and allocate rooms for rostered team members on shift.
• Collect and stock all linens in order to assist your Housekeeping team.
• Assist with the public area cleaning throughout the day.
• Assist with the cleaning of hotel guest rooms including bathrooms, re-arranging beds and organising as per Pullman Guest Room Standards.
• Ensure appropriate chemical safety and OH&S standards are practiced and maintained to the highest standard.
• Collect and stock all linens in order to assist your Housekeeping team.
• Assist with the public area cleaning throughout the day.
• Greet all guest with whom you come into contact with and assist them with any special requests they may have. 

We pride ourselves on our Premium hotel standards, and we are looking for someone who shares this same value in their work. As Heartists with Pullman & Mercure Melbourne Albert Park, we provide efficient, friendly and professional service in all our interactions to make all our visitors feel welcome and cared for.

Who we are looking for

• Excellent communication and interpersonal skills to lead, motivate and develop our large team.
• A strong desire to lead by example and to work everyday from the heart. 
• Previous supervisory experience within a hotel environment is essential.
• Excellent attention to detail with the ability to see through the guest’s eyes.
• Problem solving skills to ensure the day runs smoothly.
• Reliability and flexibility to work a rotating roster.
• Experience with Opera and HUB OS is highly desirable. 

Benefits and Perks

• On-site car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.