1. Full-Time
  2. Permanent
  3. Information Technology
  4. Accor


Warsaw, Poland



Hotel Applications Trainer - German Speaker


Europe and North Africa

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

ENA Accor Applications is looking for a "Accor Application Trainer" to join the Accor Tech Training department. 

Your role will be to provide remote and on-site training on Accor distribution systems and iPMS for hotels on run and report to the training manager. 

As a real ambassador for our hoteliers, you will ensure that knowledge is passed on as part of a continuous improvement approach. 


Your missions: 

  • Identify and analyze training request for our hoteliers. 

  • Lead and ensure training sessions on site or remotely for hotel operational teams. 

  • Ensure that e-learnings are properly followed up by hoteliers. 

  • Post-training evaluation of the quality of the service provided, to ensure continuous improvement. 

  • Coordinate the activation of iPMS applications and interfaces with central technical teams. 

  • Regularly measure and analyze hotel guest satisfaction levels.  

  • Participate in various cross-functional projects within the department. 

  • Create and update knowledge base. 

  • You will be required to travel throughout Europe and Northern Africa. 

Your skills:

  • Knowledge of tools: Accor Distribution tools (Data Web, Resa Web) IPMS (Opera , Opera Cloud , FOLS)  Office (Word, Excel, Powerpoint) 
  • Operational knowledge of the Accor hotels business. 
  • Leadership skills.  
  • Tenacity and commercial sense. 
  • Analytical skills. 
  • Enjoy working as part of a team. 
  • Knowledge of the Accor hotels environment. 
  • Fluent in German and English

Additional Information

Field of study: Hospitality, Sales 

Professional experience: 3/5 years in hospitality and management 

In-depth knowledge of iPMS and Accor distribution tools. 


What is in it for you:

  • Unique opportunity to develop your career with worldwide Augmented Hospitality leaders
  • Work in a multi-national team
  • Hybrid way of working (2 days in the office + 3 days at home)
  • Corporate Social Responsibility activities

Your Accor experience begins now, so if you want to work and be a part of the best, then we want to hear from you!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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