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  1. Full-Time
  2. Permanent
  3. IBIS
  4. Administration & Support

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ibis Cambridge Central Station, Cambridge, United Kingdom

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REF49320N

Hotel Administrator

Region

Europe and North Africa


This vacancy has now expired. Please see similar roles below...


Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description

We are looking for an enthusiastic and proactive member to join our team in Ibis Cambridge Central Station Hotel.

Duties

- Managing the phone calls and dealing with all incoming email enquiries accordingly

- Support with group bookings, meeting room bookings and individual guests’ enquiries

- Complete and maintain any daily activity reports or other reports requested by management

- Process payments, authorizations and corporate booking

- Control all Front Office and Food & Beverage invoices, orders and financial accounts

-Take responsibility to ensure all required tasks are completed accurately and within given time frames.

-Provide efficient, friendly and professional service to all guests.

-To supervise the collection of financial information required by the regional account's office.

-To distribute incoming financial information.

Benefits

What is in it for you?

  • Excellent training and opportunity to develop and grow
  • Employee benefit card offering discounted rates at Accor worldwide
  • Free bonus breaks to participating UK Accor hotels each year.
  • Learning programs through our Academies
  • Workplace pension scheme
  • Meals on duty
  • Uniform and dry cleaning

Qualifications

Key Competencies and Qualities

- Has an impeccable attitude which conveys the image of the brand and hotel

- Customer service orientation

- Multitasking competencies

- Team work spirit

- Effective verbal and written communication skills


Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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