- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
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Raffles Istanbul, İstanbul, Turkey
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REF39719C
Hostess - Rocca
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
PURPOSE OF POSITION
This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dınıng reservatıon system and updating patrons’ preferences & history.
KEY ROLES & RESPONSIBILITIES
- Attending to phone queries or reservations.
- Attending to walk ins.
- Communicating reservations needs and special requests to the Managers
- Coordinating reservation with Dining Reservation Department & other Hostesses.
- Handling more than one task at a time.
- Managing the log book
- Handling seating cards to enable guest recognition.
- Maintaining guest history.
- Assisting guests to their tables.
- Seating of guests.
- Upkeep of the menus ın an ımpeccable manner ensurıng there ıs no spellıng nor grammatical mıstakes and free of marks
- To coordinate and assist in service according to service standards.
- To ensure a very high standard of service is held and maintain at all times.
- To communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.
- To be aware of Raffles Hotel standards & policies.
- To report all guest complaints to his superior promptly.
- To have complete knowledge of all menu items.
- To report for duty on time wearing clean & complete uniform at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- To attend daily briefing & training classes.
- To maintain good working relationships with your own colleagues and all other departments.
- To provide courteous and professional service at all times.
- To carry out any other reasonable duties and responsibilities as assigned.
- To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
- To assist outlet management team and F&B offıce ın any other assıgned F&B projects
- To assist outlet management team ın purchasıng process
- To be fully traıned ın dınıng reservatıon system, Mıcros and any other IT system relevant to the operatıon
PERSONAL ATTRIBUTES
- Motivator & self starter
- Display initiative
- Commitment to professional values
- Team player
- Customer / people oriented
- Created / open-minded
PURPOSE OF POSITION
This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dınıng reservatıon system and updating patrons’ preferences & history.
KEY ROLES & RESPONSIBILITIES
- Attending to phone queries or reservations.
- Attending to walk ins.
- Communicating reservations needs and special requests to the Managers
- Coordinating reservation with Dining Reservation Department & other Hostesses.
- Handling more than one task at a time.
- Managing the log book
- Handling seating cards to enable guest recognition.
- Maintaining guest history.
- Assisting guests to their tables.
- Seating of guests.
- Upkeep of the menus ın an ımpeccable manner ensurıng there ıs no spellıng nor grammatical mıstakes and free of marks
- To coordinate and assist in service according to service standards.
- To ensure a very high standard of service is held and maintain at all times.
- To communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.
- To be aware of Raffles Hotel standards & policies.
- To report all guest complaints to his superior promptly.
- To have complete knowledge of all menu items.
- To report for duty on time wearing clean & complete uniform at all times.
- To maintain a high standard of personal appearance and hygiene at all times.
- To attend daily briefing & training classes.
- To maintain good working relationships with your own colleagues and all other departments.
- To provide courteous and professional service at all times.
- To carry out any other reasonable duties and responsibilities as assigned.
- To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
- To assist outlet management team and F&B offıce ın any other assıgned F&B projects
- To assist outlet management team ın purchasıng process
- To be fully traıned ın dınıng reservatıon system, Mıcros and any other IT system relevant to the operatıon
PERSONAL ATTRIBUTES
- Motivator & self starter
- Display initiative
- Commitment to professional values
- Team player
- Customer / people oriented
- Created / open-minded
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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