Hostess

Where passion drives life, join us at Accor!

As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries.

With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand.

If you're looking to be part of a global team and set new milestones in your career, join the Accor family and let’s shape the future together!

Pioneering the art of responsible hospitality connecting cultures, with heartfelt care.

✨ Hospitality is a work of heart.
💛 Join us and become a Heartist®.

Swissôtel The Bosphorus, Istanbul

As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991.

🌟 Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests.

🛎 Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa.

🚀 Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• Responsible for ensuring the implementation of all operational standards.

• Must have a thorough understanding of Luxury Quality Assurance (LQA) procedures and consistently apply them.

• Provides support to other outlets as needed during peak workload periods.

• Handles incoming reservation calls promptly and efficiently.

• Manages the allocation of reservations to appropriate tables.

• Orders flowers for the restaurant when necessary.

• Collects Turkish and English newspapers from the concierge desk.

• Welcomes guests warmly and provides them with a brief overview of the restaurant.

• Escorts guests when they leave the premises.

• Monitors and manages stock requirements from the storage.

• Oversees Micros system operations, including opening checks.

• Assists with restaurant setup operations.

• Supports the preparation and cleaning of tables within assigned stations.

• Follows opening and closing checklists meticulously.

• Assigns stations to service staff, reviews side duties, and coordinates task distribution.

• Always greets guests at the restaurant entrance; ensures someone is available if unable to do so personally.

• Ensures the restaurant entrance area is clean and tidy at all times.

• Inspects each table to verify cleanliness, completeness of setup, spotless glassware and cutlery, absence of crumbs on chairs, and clean carpets.

• Collects guest feedback regarding food and service quality; promptly addresses any issues and reports to the relevant department.

• Collaborates with the supervisor to plan staff breaks according to business flow.

• Possesses comprehensive knowledge of the city and transportation routes, providing accurate directions to guests.

• Has extensive knowledge of the menu and wine list, assisting guests by answering questions and making recommendations.

• Fully knowledgeable about the hotel and its services, including opening and closing hours of all food and beverage outlets.

• Ensures all tables are properly set and side duties completed at the end of each shift.

• Communicates all relevant information to the next shift hostess and supervisor, maintaining a detailed log.

• Effective and polite communication skills.

• Friendly and professional attitude.

• Quick and efficient problem-solving ability.

• Organizational and planning skills.

• Ability to manage multiple tasks simultaneously.

• Attention to detail.

• Teamwork orientation.

• Proficiency in at least one foreign language, especially English.

• Guest-focused work approach.

• Ability to remain calm and effective in stressful environments.

• Knowledge about the menu, wine, city, and transportation.

• Clean and tidy personal appearance.