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  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Food & Beverage

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Raffles Dubai, Dubai, United Arab Emirates

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REF9814T

Hostess

Region

Luxury & Lifestyle



Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.


Job Description

PURPOSE OF POSITION

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

  • Provide a warm and friendly welcome, leading guests and seating them at their table
  • Take telephone bookings and maintain a clear and organized reservations book
  • Assist in the set-up of tables and displays
  • Maintain and update guest database
  • To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
  • Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager
  • To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
  • To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet
  • To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner
  • To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc.
  • Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
  • Maintain good working relationship with own colleagues, and all other departments
  • Correct preparation of all necessary operational material in the back office
  • Learn safety, sanitation and hygiene policies
  • Present check to guests and perform cashiering function if needed
  • Effectively control guest flow in the restaurant ensuring maximum turnover
  • Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
  • Train waitstaff and bus staff in hostess standards
  • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
  • Carry out any other duties as and when assigned by the Management of the Hotel
  • Assist other Food & Beverage Outlets in their operations within peak times when needed

 


Qualifications

PERSONAL ATTRIBUTES

  • Excellent reading, writing and oral proficiency in English
  • Well-presented and professionally groomed at all times
  • Strong interpersonal skills and able to establish a good rapport with guests 
  • Possess full knowledge of restaurant’s seating/table plan
  • Computer knowledge (Microsoft Excel, Word, PowerPoint) 
  • Eagerness to learn and share knowledge with the Team

QUALIFICATIONS

  • Secondary education

EXPERIENCE

  • 1 year Hotel experience in F&B or other related industries with transferable skills
  • Previous public contact and/or cashiering experience

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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