Hostess

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a friendly and professional Hostess to join our team in Nairobi, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests in a warm and professional manner
• Manage reservations and seating arrangements efficiently
• Escort guests to their tables and provide menus
• Maintain an organized and clean reception area
• Coordinate with wait staff to ensure smooth service flow
• Handle customer inquiries and special requests promptly
• Assist in maintaining the overall appearance and cleanliness of the restaurant
• Manage waiting lists during peak hours
• Communicate effectively with kitchen and bar staff
• Promote special offers or menu items as directed by management
• Handle cash and credit card transactions when required
• Assist with coat check services if applicable

• High school diploma or equivalent
• Minimum of 2 years' experience in a similar role within the hospitality industry
• Fluency in English; knowledge of Swahili or other local languages is a plus
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Basic knowledge of restaurant operations and dining etiquette
• Ability to work in a fast-paced environment
• Proficiency in handling reservations systems and point-of-sale software
• Well-groomed appearance and a positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods
• Strong multitasking and organizational skills
• Ability to remain calm and professional under pressure

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.