Hostess - Fairmont

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Job Summary: As a Hostess at Fairmont Doha, you will be the first point of contact for our guests, responsible for creating a warm and inviting atmosphere. You will manage guest reservations, seating arrangements, and ensure a smooth and pleasant dining experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a passion for delivering exceptional service.

Key Responsibilities:

• Guest Reception:

  • Greet and welcome guests as they arrive at the restaurant with a friendly and professional demeanor.
  • Assist guests with reservations, provide accurate wait times, and manage the seating process efficiently.

• Seating Management:

  • Coordinate seating arrangements based on guest preferences, restaurant capacity, and reservation schedules.
  • Ensure guests are seated promptly and that tables are prepared and ready for their arrival.

• Reservation Handling:

  • Manage and update the reservation system, including phone, online, and walk-in bookings.
  • Handle special requests, such as seating preferences and dietary restrictions, ensuring all guest needs are met.

• Customer Service:

  • Provide information about the restaurant, menu options, and special promotions to guests.
  • Address guest inquiries and concerns with professionalism and courtesy, ensuring a high level of guest satisfaction.

• Operational Support:

  • Assist with daily operational tasks, including maintaining the cleanliness and organization of the host stand and entrance area.
  • Collaborate with the service team to ensure smooth communication and coordination between front-of-house and back-of-house operations.

• Guest Experience Enhancement:

  • Engage with guests to gather feedback and relay any relevant information to management.
  • Monitor guest flow and adjust seating plans as needed to optimize the dining experience.

Qualifications:

• Education and Experience:

  • High school diploma or equivalent required.
  • Previous experience in a similar role within the hospitality or food & beverage industry is preferred but not required.
  • Knowledge of reservation systems and basic computer skills are an advantage.

• Skills and Competencies:

  • Exceptional interpersonal and communication skills, with the ability to interact positively with guests and colleagues.
  • Strong organizational skills with attention to detail and the ability to handle multiple tasks simultaneously.
  • Ability to remain calm and composed in a fast-paced environment.

• Personal Attributes:

  • Friendly, professional, and approachable demeanor.
  • A passion for delivering outstanding guest service and creating a memorable experience.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.