- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Raffles London at The OWO, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF49239M
Host
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
An exceptional opportunity presents itself for a Host to join the Raffles London at the OWO.
Reporting into Head Host, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host will also be required to have extensive knowledge of menu offerings and systems informatics.
Specifically, as the Host, your responsibility’s will include:
- Managing guest queries in a friendly, timely, and efficient manner
- Ensuring knowledge of menu and all products
- Following correct reporting procedures if faced with issues
- Practicing a grooming standard including uniform dress code, cleanliness, and personal hygiene
- Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- A good knowledge of the restaurant's sitting arrangements
- Responsible for accompanying the guests to their table, and their welfare
- Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
- Complying with restaurant security, fire regulations and all health and safety legislation
- Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Who are we looking for?
- Excellent skills where a positive environment culture is created by strong values
- Open minded
- Positive attitude
- Previous experience in a customer service role in the hotel/leisure/retail sector (LQA standards)
- Good grooming standards
- Good communication skills (oral and Written)
- Previous relevant experience with the role of Host
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Mama Shelter Lyon, Lyon, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Lyon
Job Category
Food & Beverage
Description
A l’image de la cuisine de Mamie 👵 dans notre enfance, notre cuisine est généreuse mais de qualité. En ce sens, vous participez à la mise en place des plats et respectez les valeurs de la Mama. Vou
Reference
0e809cfc-2938-4b3c-a338-c5f7bd792b1e
Expiry Date
01/01/0001
Salary
Location
Novotel Monte-Carlo, Monaco
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Monaco
Job Category
Food & Beverage
Description
Sous la responsabilité du Directeur Général, les responsabilités et fonctions essentielles du poste comprennent, sans s’y limiter :Vous êtes le garant de la qualité des prestations servies aux clients
Reference
faebd48f-2ae7-4443-a6b4-d60a4e73581c
Expiry Date
01/01/0001
Salary
Location
L'Isle de Leos - MGallery Collection (Opening June 2025), L'Isle-sur-la-Sorgue, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
France
Job Category
Food & Beverage
Description
Vos futurs enjeux et challenges sont multiples :En tant qu’Hôte.sse d’Accueil Restauration H/F/X, vous serez le premier point de contact de nos clients au niveau du Restaurant et incarnerez l’image de
Reference
e37d040c-6666-49df-8d3e-938746b7caef
Expiry Date
01/01/0001
Salary
Location
Santa Teresa Hotel RJ - MGallery, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Food & Beverage
Description
Atuar em Alimentos & Bebidas, sendo responsável pela gestão dos Pontos de Venda (restaurantes, bares, room service e eventos), visando a satisfação dos clientes e colaboradores, além de garantir o cum
Reference
dc596109-435b-4343-b9cf-ae76034a2094
Expiry Date
01/01/0001
Salary
Location
Contagem, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Contagem
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
cc12b1eb-f5ee-4239-b254-040eb69fa9f4
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
ae32fb2e-4165-4b6e-be25-c43bc5e9c3dc
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Food & Beverage
Description
Atender e servir o cliente no café da manhã / bar / restaurante / loja de conveniência, conforme o estilo da marca de atuação. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de a
Reference
e595147c-4386-4dc5-a906-f99231c67fbb
Expiry Date
01/01/0001
Salary
Location
ibis São José dos Campos Dutra, Sao Jose dos Campos, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Sao Jose dos Campos
Job Category
Food & Beverage
Description
Executar atividades de apoio à cozinha, auxiliando no pré-preparo e preparo dos alimentos, de acordo com os padrões de segurança alimentar exigidos:Auxiliar e executar o pré-preparo e preparo dos alim
Reference
c5e553bb-2fbd-4008-a698-93f7f05f637c
Expiry Date
01/01/0001
Salary
Location
IBIS CAEN PORTE DE BRETAGNE, BRETEVILLE SUR ODON
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Food & Beverage
Description
Vous aimez la restauration et le contact clientèle, vous aimez travailler en équipe dans un cadre chaleureux, ne cherchez plus ! Vous serez garant de la satisfaction des clients par la qualité de la
Reference
PGVRZ725
Expiry Date
01/01/0001
Salary
Location
Banyan Tree Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
BANYAN TREE
Job type
Permanent
Locations
Doha
Job Category
Food & Beverage
Description
What you will be doing:Type documents, take meeting minutes, draft letters, and manage correspondence.Support the overall operations of the hotel as needed.Assist the outlet manager in developing poli
Reference
7debd665-a1b0-4f9c-9aa7-808ae167a227
Expiry Date
01/01/0001