- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Raffles London at The OWO, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF49239M
Host
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
An exceptional opportunity presents itself for a Host to join the Raffles London at the OWO.
Reporting into Head Host, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Host will also be required to have extensive knowledge of menu offerings and systems informatics.
Specifically, as the Host, your responsibility’s will include:
- Managing guest queries in a friendly, timely, and efficient manner
- Ensuring knowledge of menu and all products
- Following correct reporting procedures if faced with issues
- Practicing a grooming standard including uniform dress code, cleanliness, and personal hygiene
- Assisting callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- A good knowledge of the restaurant's sitting arrangements
- Responsible for accompanying the guests to their table, and their welfare
- Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
- Complying with restaurant security, fire regulations and all health and safety legislation
- Committing the best possible sustainable practices on a daily basis in terms of waste management and purchasing
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Who are we looking for?
- Excellent skills where a positive environment culture is created by strong values
- Open minded
- Positive attitude
- Previous experience in a customer service role in the hotel/leisure/retail sector (LQA standards)
- Good grooming standards
- Good communication skills (oral and Written)
- Previous relevant experience with the role of Host
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Fairmont Copley Plaza Boston, Boston, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Boston
Job Category
Food & Beverage
Description
The Banquet Barback is required to set up and break down all bar set-ups as requested by guests.Replenish wine, liquor and beer as requested by bartenders.Replenish glassware and garnished as requeste
Reference
d6428bf4-1e4b-4e72-b823-43a28adc5eab
Expiry Date
01/01/0001
Salary
Location
ibis Sao Jose do Rio Preto, São José do Rio Preto, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Food & Beverage
Description
Atender e servir o cliente no bar e restaurante, conforme o estilo da marca. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de acordo com as práticas essenciais da área. Colocar
Reference
6fc9b3ee-476b-4ca5-9689-d9902394957a
Expiry Date
01/01/0001
Salary
Location
ibis Sao Carlos, São Carlos, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Food & Beverage
Description
Atender e servir o cliente no bar e restaurante, conforme o estilo da marca. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de acordo com as práticas essenciais da área. Colocar
Reference
156e54b9-dbb1-4118-861f-0b342230e3af
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Food & Beverage
Description
Job Purpose:Under the general guidance of the Restaurant Manager, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance wit
Reference
337953f9-f20e-48e2-a4d9-85a71f0a2074
Expiry Date
01/01/0001
Salary
Location
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Winnipeg
Job Category
Food & Beverage
Description
The Senior Service Attendant assists the Banquet Management Team by leading all aspects of the Banquet Service Attendant team, providing guests with leading edge banquet service and achieving the high
Reference
66726a8d-2684-4776-8d44-22072303068c
Expiry Date
01/01/0001
Salary
Location
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Berkeley
Job Category
Food & Beverage
Description
Reporting to the Banquet Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceArrange table
Reference
bcee14f9-a841-447e-9bec-c4fe5bd22363
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Food & Beverage
Description
Job Purpose:Under the general guidance of the Restaurant General Manager assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accorda
Reference
069d7dcf-fe26-454f-9b20-dbaab8a6d482
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON PARIS, Paris, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Paris
Job Category
Food & Beverage
Description
L'hôtel The Hoxton Paris recherche son/sa Meetings & Events Manager !Tu seras en charge de...Assurer et veiller à la bonne prise en charge du client et garantir la satisfaction client par la qualité d
Reference
4eb79c2f-7f09-4f13-ac52-7e5c2fc1238d
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Lexington
Job Category
Food & Beverage
Description
Reports To: Food & Beverage Director, Restaurant ManagerSupervises: Front of House (FOH) Staff (bussers, runners, servers, etc.)General Purpose: The Restaurant Supervisor oversees the operations in th
Reference
3d86b7ac-e17a-4c5b-b56d-dd2c24085f6c
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Lexington
Job Category
Food & Beverage
Description
Reports To: Restaurant Managers, Food & Beverage DirectorGeneral Purpose: The Restaurant Server is an engaging and enthusiastic ambassador for the restaurant, intuiting the guest's appetites through v
Reference
f3e177fd-7e49-42e6-9242-96bcf97c2445
Expiry Date
01/01/0001