- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
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Raffles Doha, Doha, Qatar
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REF64580W
Host/Hostess
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Scope and Objectives
This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dining reservation system and updating patrons’ preferences & history.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and update profiles
Attending to phone queries or reservations.
Attending to walk ins.
Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
Anticipate and service of guests' requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Communicating reservations needs and special requests to the Managers
Coordinating reservation with Dining Reservation Department & other Hostesses.
Managing the log book
Handling seating cards to enable guest recognition.
Maintaining guest history.
Assisting guests to their tables.
Seating of guests.
Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks
To coordinate and assist in service according to service standards.
To ensure a very high standard of service is held and maintain at all times.
To communicate with Head Hostess, Supervisors, Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.
To be aware of Hotel standards & policies.
To feel empowered and accountable within the work place
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance
To carry out any other reasonable duties and responsibilities as assigned.
Personal Attributes
Motivator & role model
Positive attitude and well spoken
Result driven
Displays initiative
Commitment to professional values
Team creator
Customer / people oriented
Creative / open-minded
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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