Head of Rooms

We are looking for a dynamic Head of Rooms with amazing people skills, to join our team.

The Hoxton is getting ready to open its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.

The Hoxton in Florence will feature 160 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby and courtyard. There is also a basement meeting and events space as well as a beautiful rooftop terrace.

Reporting to the General Manager, you’ll be responsible for the overall management of our Front Office, Maintenance and Housekeeping teams to ultimately ensure our guests are having a great and unique experience with us.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
• A competitive package and plenty of opportunity for development.

What you’ll do…

• To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• To ensure that all hotel standard operating procedures are trained and adhered to.
• To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
• To own all quality evaluation processes and strive to improve all qualitative metrics.
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• To coach and develop the team, ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
• To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
• To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• To ensure all health and safety procedures and policies are adhered to at all times.

What we’re looking for…

• You are an experienced, commercially savvy operator and have prior experience in a similar role.
• You are comfortable with the strategic as well as day to day detail.
• You have a high level of verbal and written communication skills, and computer skills.
• You have experience of Micros Fidelio Opera, and KnowCross.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.