Head of Revenue

We’re looking for an experienced Head of Revenue to join our Revenue Management team at Ennismore and play a crucial part in developing the commercial strategy of The Hoxton in the UK & Ireland!

Reporting into the Regional Director of Revenue, you’ll take ownership for the revenue strategy of several key properties within the region to maximize room revenue through the management of room inventory, pricing, market segmentation, and channel mix, in addition to assisting on a wide range of projects, like system builds, opening strategy, and property level trainings. You will act as reference within the team on all things Revenue management and deputise for the Regional Director whenever necessary.

The UK Revenue cluster for The Hoxton comprises 5 unique properties (4 in London and 1 in Edinburgh), with a total of 1,073 bedrooms, 8 concept restaurants and 5 Apartments (our unique meetings & events concept). Opening in Summer 2024, The Hoxton Edinburgh will be our first hotel in the Scottish capital, followed by another exciting opening in Dublin in late 2024.

What’s in it for you…

• A competitive salary and eligibility to participate in our annual discretionary bonus scheme.
• 25 days holiday (and bank holidays), pension, private medical and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you when on site.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you'll do…

• With the support of the Regional Director of Revenue, you will take ownership for the revenue strategies of your assigned properties. You will develop and implement strategic commercial plans, together with the General Manager & Director of Sales, to drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are being met.
• Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and operations.
• Chair the weekly Revenue Meeting for your assigned property(ies) to collaborate on revenue management, sales, and marketing strategy with the hotel and support teams. Ensure to understand the impact of decisions on operations and profitability.
• Support additional hotels within your assigned region with revenue/sales/marketing processes, systems management, pricing, strategy, and reporting.
• Regularly collaborate with General Manager and Sales, Brand and Digital teams on high level strategy decisions across market segments and distribution channels.
• Ensure that our current systems and processes meet group requirements and are adjusted appropriately to support the business.
• Responsible for weekly, monthly, and ad-hoc data analysis and reporting.
• Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc.).
• Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability.
• Prepare annual hotel revenue budget and maintain ongoing results analysis.
• Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis.
• Monitor competitors’ products and revenue management practices.  Also monitor new hotel development and local market demand generators.
• Maintain strong relationships with third-party partners including OTA market managers.
• Oversee channel management including rate loading and inventory management.
• Responsible for the continued usage and maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system.

What we're looking for...

• You must be technically skilled with a strong understanding of systems and hotel operations.  Opera Cloud or V5, IDeaS G3 RMS, and Travelclick CRS experience is preferred.
• Previous experience as a Revenue Manager in a hotel or cluster environment is required.  London experience is preferred.
• You take ownership, solve problems, and make effective decisions.
• You are a quick learner, have a growth mindset and are up for doing things differently and trying (almost) everything once.
• You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines.
• You’re looking for a place where you can be you: no clones in suits for us.
• Just like us, you leave your ego at the door and help get things done.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You are fluent in English. If you speak another language even better but not required.