Head Housekeeper

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Summary

To lead, manage and supervise the Housekeeping Assistants to ensure the hotel achieves the standards required.

To provide a high standard of cleaning and laundry.

Ensure that furniture is polished and fittings and fabrics are cleaned to a specific standard.

Key Responsibilities:

• Prepare and maintain a rota ensuring the Housekeeping department are adequately staffed at all times.
• To instruct the Housekeeping team in their role and required duties.
• Provide related training to all housekeeping personnel and associated record keeping.
• Ensure that all cleaning consumables are ordered form current nominated suppliers in line with company purchasing policy.
• To work with agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep in budget.
• To ensure that all rooms and public areas are cleaned to the highest standard.
• To organise deep cleaning duties when required.
• Ensure there is sufficient stock of linen, guests’ supplies and cleaning materials.
• Ensure that Linen stock taking is carried out and records maintained.
• Control records and storage of lost property.
• Liaise with front office with regards to special request.
• Promoting best practice through motivating staff and good employee relations.
• Ensure communication with Front Office and Maintenance Departments is maintained to a high standard.
• Ensure working hours of the department are handed to General Manager in good time for payroll cut off periods.

Health & Safety

• As an employee of Fairview Hotels Ltd, you have a duty under the Health & Safety at Work Act 1974, to:
• Take reasonable care of the health and safety of yourself and all other persons who may be affected by their acts or omissions at work.
• Co-operate with their employer to ensure compliance with Health & Safety legislation and the Health & Safety policies and procedures of the hotel are adhered to.
• Attend all Health & Safety training as standard mandatory practice.
• Ensure all faults are reported to the Maintenance department and followed up.
• Ensure all contract work is conducted correctly.

This job description is intended to illustrate the main duties and areas of responsibility for the position of Head Housekeeper and is not exhaustive. You are advised that the duties and responsibilities may change from time to time.

Qualifications

Essential:

• GCSEs (or equivalent)
  • Including English and Maths

Desirable:

• NVQ/Hospitality Management

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Experience

Essential:

• Experience in supervising a team of staff

Desirable:

• Previous hospitality experience within a hotel environment

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Technical Skills

Essential:

• To understand and ability to adhere to infection control, health & safety/COSHH guidelines.
• Proven communication skills both written and verbal
• Proven ability to organise priorities
• To recruit, motivate and lead a team of staff

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Personal Qualities

Essential:

• Ability to appreciate the needs of others
• Ability to work as part of a team and to promote harmonious working relationships by recognising that everyone has  a contribution to make
• Ability to work unsupervised, using initiative and maintain professional standards, even when under pressure
• Flexible to meet the needs of the hotel
• Smart appearance, good personal hygiene standards
• Sense of humour and a lively, sociable personality
• Shares ideas with others [to make improvements]
• Keen to learn and improve own performance
• Committed to communicate with guests to understand their needs
• Will go the extra mile to help fulfil customers’ needs
• Has a ‘can-do’ attitude to work
• Enjoys working effectively as part of a team.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.