Head Concierge

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.

The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.

It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.

We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.

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• Oversee and manage all aspects of the concierge department, including staff supervision, training, and performance evaluation
• Develop and implement innovative concierge services and programs to enhance guest experiences
• Provide personalized recommendations and arrange high-end services for VIP guests, including exclusive dining reservations, luxury transportation, and bespoke cultural experiences
• Foster a culture of excellence and continuous improvement within the concierge team
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
• Manage and resolve complex guest inquiries and concerns with the utmost professionalism and empathy
• Maintain and expand a network of local and international contacts to provide exclusive experiences and services to guests
• Stay up-to-date with the latest trends in luxury hospitality and implement best practices in concierge services
• Manage departmental budget and allocate resources effectively
• Ensure accurate and timely communication of guest preferences and requests across all shifts
• Act as an ambassador for the hotel, representing it at industry events and maintaining relationships with key partners

• 7-10 years of experience in luxury hospitality, with at least 3 years in a senior concierge role
• Les Clefs d'Or certification strongly preferred
• Fluency in Polish and English; additional languages are a significant advantage
• Exceptional leadership skills with a proven track record of managing and mentoring high-performing teams
• Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and partners at all levels
• Strong problem-solving abilities and meticulous attention to detail
• Advanced proficiency in hotel management software and concierge-specific tools
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
• In-depth knowledge of Warsaw's attractions, dining scene, and cultural offerings, as well as broader knowledge of luxury travel destinations worldwide
• Thorough understanding of luxury hospitality standards and practices, with a commitment to exceeding guest expectations
• Proven ability to implement innovative concierge services and programs
• Experience in budget management and resource allocation
• Strong network of local and international contacts in the hospitality industry
• Ability to work flexible hours, including evenings, weekends, and holidays
• Passion for delivering exceptional guest experiences and creating lasting memories
• Adaptability and resilience in handling high-pressure situations and last-minute changes