Company Description
Nestled in the lush hillside of Surin Beach, Navera Phuket – MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket’s rich Sino-Portuguese heritage and the romantic spirit of ocean voyages.
Positioned above one of the island’s most pristine beaches, this all-suite and villa resort offers discerning travelers a private escape into serenity, cultural richness, and heartfelt hospitality.
Guests are welcomed into the Sino Lodge — a graceful blend of heritage mansion and yacht deck — before embarking on a journey through carefully curated culinary, wellness, and leisure experiences. From Riviera House, a Mediterranean coastal-inspired dining destination, to Junsai, an immersive Japanese grill, and the refined French charm of Marcele Bistro, Navera Phuket delivers moments of connection and coastal indulgence.
Rooted in nature, design, and authenticity, Navera is more than a resort — it is a destination that captures the spirit of exploration and relaxation. Whether enjoying panoramic villa views, a floating breakfast, or a bespoke spa ritual inspired by the island’s tin-mining legacy, each stay becomes a timeless voyage.
Join us at Navera Phuket and be part of an inspiring journey at the heart of Surin Beach — where elegance, culture, and discovery meet.
Job Description
- Lead, manage, and develop the Butler team to deliver exceptional service standards in line with MGallery brand expectations.
- Oversee daily Butler operations to ensure seamless, efficient, and personalized guest experiences at all times.
- Anticipate guest needs and handle special requests with professionalism, discretion, and attention to detail.
- Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to ensure smooth service delivery.
- Monitor service quality, guest feedback, and team performance, implementing continuous improvements to enhance luxury guest experiences.
- Train, coach, and motivate team members while fostering a culture of excellence, professionalism, and guest satisfaction.
Qualifications
- Excellent communication skills with fluency in English; Thai or additional language skills are an advantage.
- Strong interpersonal, teamwork, and coordination skills with the ability to work effectively across multiple departments.
- Highly adaptable and able to manage multiple tasks efficiently in a fast-paced luxury hospitality environment.
- Previous Butler experience or formal Butler training in luxury hotels, private residences, or high-end service environments preferred.
- Professional appearance and grooming standards, strong problem-solving skills, and flexibility to work shifts, weekends, and holidays.
