Guest Services Attendant

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Guest Services Attendant 

Always lending a helping hand with a smile. As a Guest Services Attendant, you will take care of the guests as soon as they step foot onto the driveway.  Your passion for the hotel and respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive ensuring a lasting impression.
 
What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:  

• Owning the front driveway, assisting our arriving and departing guests with parking and retrieving guest vehicles while providing exceptional service

• Assist with the loading and unloading of luggage to and from guest vehicles

• Timely delivery of guests’ luggage, messages and any other items for delivery within the Hotel

• Personalize guests’ orientation of their room in a professional, friendly and engaging way

• Be an A.L.L.Safe ambassador

• Other duties as assigned

Your experience and skills include:

• Must have a Class 5 Driver License in good standing, 5 year drivers abstract dated within 30 days

• Service focused personality is essential; customer service experience is an asset

• Must be able to lift and push 70+lbs and be able to be on your feet for 8hrs

• Must be able to work outside in extreme weather conditions

• The ability to driver both automatic and standard vehicles an asset

Your team and working environment:

• Fast-paced, upscale, luxury hotel

• 1,000+ employees year-round in various departments 

• Employees and Guest’s worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.