Guest Services Ambassador

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Escort guests to their rooms, carry their luggage to their rooms, deliver their letters or other items they need inside the hotel;

To ensure that the main entrance remains clean and tidy, to ensure that there are no stains in the glass areas, to pay attention to the main doors, to be careful when emptying waste;

Collect all messages received by the Royal Service Department and write them in the registration book;

To ensure that all delivered services for guests are correctly recorded and delivered in the appropriate direction;

Being in the Lobby to assist guests with luggage. assisting guests as assigned and ensuring that all luggage is collected from guest rooms within a standard time frame;

To assist in the fulfillment of duties performed by the concierge, assigned by the Guest Services Manager;

Be extremely careful with property belonging to guests;

Assist in changing rooms according to the rules;

Ensure proper storage and delivery of long-term storage luggage;

Use guest elevators only when appropriate and only in the most urgent cases after notifying the Guest Services Manager;

Assisting new colleagues in their internal training;

To be aware of all the instructions and innovations in the hotel and to guide the Guests in the necessary area;

Treat all Guests (both internal and external guests) in a friendly, sincere and courteous manner,to make them feel at home, to mention guests by name at every possible opportunity;

To be aware of all the restaurants in the hotel, their opening hours, types of cuisine, hotel services, style of dressing;

To be aware of the intra-departmental schedule and to observe the attendance schedule;

To cooperate closely with the Front Office department team in order to provide luxury services to our guests;

To comply with the service standards and operational training of "Fairmont Baku Hotel" in relation to hotel employees and guests;

To provide quick, attentive service to guests or Hotel employees and, if possible, to ensure that guests are called by name;

To comply with service standards in accordance with LGA standards in all areas of operation;

Support in Front Office management work for the Department to achieve and advance the set goals;

To actively participate in achieving high results as a result of the "Trust you" survey on guest satisfaction;

Know and implement the policies and procedures, activities of the Front Office department;

Use the knowledge and experience gained in the training to better master and develop their duties and be accurate in fulfilling their obligations;

To participate in internal meetings of the department, to present new ideas for further development of services;

To carry out assigned works in a short time in accordance with Fairmont Baku standards;

To be sufficiently informed about the work of the department and to help other employees of the department when appropriate;

Comply with hotel health and safety regulations, create safe working conditions, know all safety and emergency procedures;

Carry out daily work and report directly to the manager;

Managing time correctly and completing assigned tasks on time;

Immediately inform the manager of lost and found items, inform the Security Department in accordance with the Hotel's policy and instructions;

Understand and adhere to all departmental guidelines and policies;

Participate in daily handover procedures;

Observing the rules of conduct in the hotel area (observing silence, not using unethical words);

Perform other duties determined by the direct manager;

To comply with the requirements for external appearance (clothing rules);

• Secondary education
• Fluent in Azerbaijani, English and Russian
• Ability to multitask in a changing environment while remaining calm and composed
• Ability to adapt and work comfortably to variable working hours and shifts in a 24/7 hotel field
• Have excellent written and verbal communication skills and be able to build rapport with guests
• To make independent decisions, to be able to solve problems, to be motivated and to perform assigned tasks in a timely manner.
• Knowledge of Front Office systems (PMS Software) and Microsoft Windows programs;
• Having work experience in the field of hotel or customer services;
• To create an unforgettable impression by exceeding the expectations of the guests;
• Solving issues related to guests' requests in a sensitive and professional manner;
• Ability and responsibility to independently complete any assigned task without supervision
• Ability to work in a team
• Willingness to continuously develop and learn
• Accuracy in work and ability to pay attention to details;
• Lifting up to 25 kg
• It is desirable to have minimum work experience in the field of Front Office operations.