Guest Services Agent (F/M/X)

At Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.

Join us at Accor, where life pulses with passion!

The position is based in Accor's flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.

We are seeking a friendly and customer-focused Guest Services Agent (Hotel Receptionist) to join our team at Novotel Canberra on a full-time basis. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for all visitors to our establishment. You will:

• Welcome and check-in guests, providing a warm and professional greeting
• Handle guest enquiries and requests efficiently and courteously
• Process reservations, room assignments, and check-outs
• Manage guest accounts and handle payments accurately
• Provide information about hotel services, local attractions, and events in Canberra
• Coordinate with other departments to ensure guest needs are met promptly
• Resolve guest complaints and issues with empathy and efficiency
• Maintain a clean and organised reception area
• Assist with administrative tasks and reports as required
• Ensure compliance with hotel policies and procedures at all times

• Positive attitude with a passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and remain calm under pressure
• Previous experience in customer service
• Ability to learn hotel management software and utilise Accor platforms
• Knowledge of Canberra's local attractions and services
• Flexible availability, including weekends and public holidays

In return for your commitment, we offer:

• Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
• Grow and travel with your career globally
• Continuous learning and investment into your capability, including access to Accor Academy training programs.