- Full-Time
- Permanent
- MONDRIAN
- Rooms
__jobinformationwidget.freetext.LocationText__
MONDRIAN MONDRIAN DOHA, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF64481W
Guest Service Supervisor
Region
Luxury & Lifestyle
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
What do we expect from you?
Under the guidance of the Front Office Manager / Director of Front Office or any other authorized by the management, and within the limits of Mondrian Doha Policies and Procedures, to provide an efficient and courteous telecommunications service at all times in all aspects of the department. To ensure all calls are answered within three rings, promptly and politely with a professional attitude whilst recognizing that customer satisfaction is of paramount importance. To ensure the entire PBX/Guest Service team delivers the expected service levels.
How your day looks like?
- In addition to all the points listed below linked to the PBX/Guest Service Operator position, the Guest Service Supervisor is expected to take ownership and be accountable for the day to day PBX operation. The Supervisors is expected to have a broad knowledge of all Guest Service related tasks and guide the team on each shift.
- The Guest Service Supervisor needs to ensure that the team is up to date with all operational aspects of the hotel, relevant information, changes of procedures. The Guest Service team is often the first contact for a guest with our hotel, therefore solid knowledge and professionalism needs to show at all times.
- Additional trainings to be carried out with the team when applicable
- Meetings with FOM to assess team and personal performance and needs
- Assisting the FOM and AFOM with guest complaint investigations (opera reports, CCTV footage, order of events etc)
- Place outside calls and answer the switchboard in accordance with agreed departmental standards.
- Telephone guests in accordance with their wake-up call requests in line with prescribed standards, and to inform Security if the guest does not answer the call.
- Provide inland and international calls for guests as required, and to administer and charge these as per procedure.
- Fully conversant with all aspects of the bleep procedures (including emergency testing).
- Activate internal and outside pagers according to procedure.
- Input and keep updated guest messages within TMS.
- Ensure that guest names are used wherever possible.
- Ensure use of your own name wherever possible.
- Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
- Familiarize yourself with the guest’s needs and requirements in order to ensure an efficient and friendly service.
- Create and maintain a personal and respectful rapport with regular guests.
- Carry out telephone cleaning duties as required.
- Ensure all equipment, especially telephones, mobile phones, bleeps, etc are maintained and kept in good repair.
- Assist with the reporting of all house phones, fire, emergency and lift phones when out of order.
- Contact your supervisor when specific difficulties arise.
- Read the daily instructions board every morning/afternoon/evening, and to observe changes re: bleeps, staff, guests, etc., and to enter the names of key personnel for reference purposes.
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
- Continuously endeavor to improve the knowledge of the job.
- Ensure guest satisfaction by performing such duties as attending to guest requests and enquiries courteously and efficiently, and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to hotel guests and visitors
- Be aware of short and long-term marketing promotions.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis budget Melbourne Airport, Tullamarine, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Tullamarine
Job Category
Rooms
Description
At ibis Budget Melbourne Airport, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming
Reference
ddd92d1b-912c-47f4-8bca-12c851110bcd
Expiry Date
01/01/0001
Salary
Location
Hotel Woolstore 1888, Sydney - Handwritten Collection, Pyrmont, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
HANDWRITTEN
Job type
Temporary
Locations
Pyrmont
Job Category
Rooms
Description
We are delighted to offer an exciting opportunity for a seasoned Assistant Manager or Duty Manager to become a key part of our Front Office leadership team at Hotel Woolstore 1888 – Handwritten Collec
Reference
c6931a58-8b06-4b27-9566-b4d635aa24ee
Expiry Date
01/01/0001
Salary
Location
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Philadelphia
Job Category
Rooms
Description
We are seeking a service-minded ambassador for the Room Attendant/Housekeeping position.What’s in it for you:Unlimited career development opportunities, both nationally and internationally. The sky
Reference
242f03cf-2b54-4de5-a696-c546c77becc7
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
We are seeking a highly energized, organized and professional candidate to assist in leading our Room Reservations team at the Castle in the Rockies!Are you an individual with a high level of attentio
Reference
7afb5d72-c3f9-47e7-adc6-273752b726f3
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Housekeeping Room Attendant (Part Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean,
Reference
8ada2ed7-3811-4c96-b259-4392de019e61
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Housekeeping Room Attendant (Full Time)You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean,
Reference
6aff4113-e553-4d67-a63b-b2b32f050864
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Public Area AttendantDo you like making a great first impression? As a public area attendant, you’ll be responsible for ensuring our guest’s and Heartist have a great first impression of our hotel.Wha
Reference
58359334-5e26-469c-8297-838af5edbb1a
Expiry Date
01/01/0001
Salary
Location
ibis Paris Bastille Opéra 11ème, Paris, France
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
En CDI à temps partiel (16h/semaine les samedis et dimanches), tu seras l’un des ambassadeurs de l’expérience client exceptionnelle que nous souhaitons offrir.Tes missions incluent :Tu accompagnes nos
Reference
a63cc3f6-5e7d-4836-bcb4-92debc8efb48
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Jasper
Job Category
Rooms
Description
Starting Rate of Pay: $20.29 per hour CADAs a Concierge, your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will
Reference
e3678849-90d3-458c-b4bc-e98303d01f60
Expiry Date
01/01/0001
Salary
Location
ibis Paris Bastille Opéra 11ème, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
En CDI à temps plein (35h/semaine), tu seras l’un des ambassadeurs de l’expérience client exceptionnelle que nous souhaitons offrir.Tes missions incluent :Tu accompagnes nos clients tout le long de le
Reference
fd9a4c22-f09e-483b-9251-7a69d958bd89
Expiry Date
01/01/0001