- Full-Time
- Permanent
- MOVENPICK
- Rooms
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, Mövenpick BDMS Wellness Resort Bangkok, Thailand
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REF30889V
Guest Service Supervisor
Region
PM&E
This vacancy has now expired. Please see similar roles below...
At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
- Align with the Front Office Manager along with other guest services leaders to maximize hotel operations.
- Utilize tools to execute timely, thoughtful, and personalized communications and coach and train team members to do the same.
- Foster an environment that ensures consistency and a high level of guest satisfaction.
- Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
- Minimum of one-year prior experience as a front office leader/supervisor for a premium hotel.
- Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
- Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
- Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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