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  1. Full-Time
  2. Permanent
  3. PULLMAN
  4. Sales & Marketing

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Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia

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REF72645L

Guest Service Reservation Agent

Region

MEA SPAC


Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.


Job Description

Guest Service & Communication

  • Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

  • Offer upselling opportunities to maximize room revenue and enhance guest experience.

  • Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

  • Enter reservations accurately into the system (Opera or relevant PMS/CRS).

  • Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

  • Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

  • Ensure group blocks and allotments are managed effectively.

Standards & Compliance

  • Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

  • Maintain confidentiality of guest and company information at all times


Qualifications

Qualifications & Requirements:

  • Previous experience in reservations or front office is preferred.

  • Knowledge of Opera PMS or similar reservation systems is an advantage.

  • Strong communication skills in English and Bahasa Indonesia.

  • High attention to detail and accuracy.

  • Customer-focused, with a proactive and solution-oriented mindset.

  • Able to work under pressure and in a team environment.


Additional Information

Why Join Us?

  • Opportunity to be part of a leading international hospitality brand.
  • Career growth and development within Accor Hotels.
  • Dynamic and supportive work environment.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US