Assistant Sales Manager

NOVOTEL LIVING SINGAPORE ORCHARD

EXTENDED STAY APARTMENTS

Live in your own special world at Novotel Living.

We believe that quality time is about making everyday moments matter. Everything has been designed to enhance our guests’ life balance and sense of well-being. Disconnect from your busy life and make time to connect with family and friends. Novotel Living is the perfect spot for travellers and locals to live, work and play.

Novotel Living Singapore Orchard is located in the heart of Singapore’s iconic fashion district, Orchard Road, surrounded by the city’s best shopping, restaurants, bars and entertainment. A five-minute walk to Orchard MRT, and the UNESCO World Heritage Site Singapore Botanic Gardens is just a few minutes’ drive away.

The ideal accommodation for an extended stay in the city.

Job Purpose

We are seeking a motivated and service-oriented Sales Executive to join our team a serviced apartment in Singapore. This role is ideal for a proactive individual looking to build a career in Hospitality Sales while managing a focused portfolio of clients.

The Sales Executive will assist in growing the property’s revenue through targeted sales activities, relationship management, and effective coordination with internal teams.

Primary Responsibilities

Sales Support

· Maintain complete knowledge of the following (to include but not limited to):

- All Serviced Apartment features / services, hours of operation

-Safety guidelines and evacuation plan

· Answer incoming phone calls in a pleasant manner using our telephone etiquette guidelines. Handle       telephone enquiries according to departmental procedure

· Manage and develop a small portfolio of corporate accounts, focusing on client retention and growth.

· Support the Sales Director in executing the property’s sales and marketing strategies.

· Identify new business opportunities through market research, networking, and proactive outreach.

· Prepare and deliver proposals, quotations, and contracts to clients.

· Coordinate with the reservations and front office teams to ensure a seamless guest experience.

· Prepare reports, maintain proper records and filing system in accordance to our sales administration process

· Maintain gifts inventory and coordinate the sending of gifts to clients

· Arrange site inspections for potential clients

· Promote positive relations with clients and attend to all requests expediently and courteously

· Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other      irregularities to management

· Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales         revenue

· Monitor competitor activities and provide market feedback.

· Contribute to monthly sales reports and performance reviews.